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United States Postal Service

2.6
(262 reviews)

Business Details

217 W 18th St, New York, NY
10011, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 217 W 18th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
217 W 18th St, New York, NY
10011, United States

Hours

Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
Saturday9:00 AM - 4:00 PM
SundayClosed

Reviews

2.6
262 reviews
5 stars
80
4 stars
19
3 stars
10
2 stars
17
1 star
136
  • MM
    Marina Massaro
    2 days ago
    1.0
    CHELSEA POST OFFICE - THE MOST UNHELPFUL PEOPLE ON THE PLANET. Rude, slow, couldn’t give two ***** about the customers, always a long line, never enough workers during peak hours.
  • AA
    Amarilys A
    May 8, 2026
    1.0
    It was my first time visiting this office. I just wanted to drop off my package and get a drop off receipt for it. I greeted the postal service employee , explains what I was here for and she gave me attitude, first she said my tap wasn't package tape so I had to purchase some from them. Then she accused me of theft because I packed my return package into the packaging the seller sent it to me it, she said whoever I got it from didn't pay for it because there was no stamp. I explained that im not sure what to say as its just a repackage for me in the bag they sent it it. Then she says oh people are going to steal if they want to steal but I won't argue over pennies. she gave me the tape and receipt and the told me to toss my package in some unlabeled bin. It was honestly the worst experience I've had in any post office I've visited. I hope they train their workers to be better cause that was rude and unprofessional behavior
  • JM
    Javier Macias
    Apr 21, 2026
    5.0
    Service is great always empty recomend to go here id you need to get your passport.
  • ET
    E Tang
    Apr 6, 2026
    1.0
    Staff here is awful. I asked about mailing sizes to Canada and they couldn’t be more impatient. I asked questions which only frustrated them further. A lot of mansplaining, very little listening.
  • AA
    ArNoLd
    Mar 10, 2026
    5.0
    I recently visited the post office and had a surprisingly great experience. The staff were professional, friendly, and very helpful from the moment I walked in. Even though it was a busy day, the line moved efficiently and everything was handled quickly and smoothly. I really appreciated how patient and courteous the employees were while assisting customers. It made the whole process stress-free and pleasant. It’s always nice to see such great customer service in a place that many people visit regularly. Definitely a positive experience!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified May 17, 2026Yext Knowledge Graph
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