United States Postal Service

Reviews

• MH

  Marianne H

  Aug 28, 2026
  1.0
  I live around the corner from this post office and have been using this branch for many years. I genuinely cannot recall a single visit when I was not scolded, spoken down to, or treated with some degree of disrespect. At this point, this is clearly not an isolated problem involving one employee. There is a recurring culture of rudeness at this branch that management has apparently failed to address. I have made complaint after complaint to USPS over the years, yet nothing ever seems to change. Yesterday was the final straw. I mistakenly began moving toward a clerk’s window because I thought the customer he was helping was finished. Rather than simply telling me that he was not ready for me, the clerk scolded me for moving forward. Normally, I try to go along to get along, but after years of this kind of treatment at this location, I had had enough. I told him that the way he spoke to me was rude and unacceptable. His response was essentially that if I wasn’t happy, I could go to another window, which I did. As I walked away, I commented that it was no wonder this branch had such terrible ratings. He responded again, and although I did not hear everything he said, I very clearly heard the word “stupid.” Whether he was referring directly to me or to my comment, that was completely inappropriate and astonishing behavior from someone dealing with the public. The clerk at the next window asked me what had happened. After I explained, instead of simply acknowledging that customers should be treated respectfully, she began defending her coworker by saying that employees can have hard days. My response was simple: we all have hard days. That does not give anyone the right to be rude to other people. I could write pages about the unpleasant experiences I have had at this location over the years. Customers are routinely made to feel as though they are an inconvenience rather than the people the station exists to serve. Being busy, understaffed, or having a difficult day does not excuse contemptuous or disrespectful behavior. What concerns me most is that this appears to start at the management level. When the same behavior continues year after year despite repeated complaints, at some point it stops being an individual employee problem and becomes a management and accountability problem. I have now escalated my complaint beyond the branch, including to the Better Business Bureau. Whether anything will finally be done remains to be seen. This branch’s extremely low rating should tell USPS management something. When large numbers of unrelated customers describe similar experiences, management should stop treating each complaint as an isolated incident and start asking what is fundamentally wrong with the culture of the location. USPS provides an essential service, and many customers have no practical alternative for certain transactions. That makes respectful treatment and accountability more important, not less. Customers should not have to prepare themselves to be scolded or humiliated simply for walking into their neighborhood post office. This branch desperately needs serious management intervention and a complete change in its customer-service culture.
• AA

  Ayelet

  Jul 31, 2026
  5.0
  Fast, professional, and cordial service
• DD

  Diana “D”

  Jul 21, 2026
  5.0
  I went into the post office and there are only 2 clerks working. A postal clerk by the name of Miss Brown helped me, she was so polite and pleasant to talk to. She instructed me on what to do and how long it would take for my package to arrive to its destination, she was also was very patient with me. I waited for a little on line, but it wasn't that long of a wait and inside was pretty clean and spacious .
• HK

  Helen Kim

  Jul 8, 2026
  1.0
  I get why this one has just two stars. The ladies who work here are horrible! The older Asian one is as mean as everyone says. She threatened to throw away my packages because she wrongfully thought I slammed them. Absolutely horrendous manners.
• SI

  S I

  Jun 23, 2026
  1.0
  ここまで酷い対応の人は世界中で初めてでした。

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