The UPS Store

Reviews

• WS

  Wai Sohn

  2 days ago
  2.0
  The man working behind the counter on the morning of 8 July at 9:09 am is very rude. I went straight to the kiosk to do a simple Amazon return but the kiosk said to 'See an Associate', so I did. This man told me to use the kiosk again and I told him it said to see an Associate. He then got visibly irritated and told me sternly to use the kiosk like a broken AI chatbot. I had to match his level and say loudly that it asked me to see an Associate. Luckily there was another female staff. She scanned my QR code, printed a receipt and I concluded my business; yes it was that simple and short. Maybe put that negative energy into learning or fixing your kiosk's prompts instead of taking it out on your customer. Or work somewhere else because you are miserable so early in the morning.
• CW

  C Wilson

  Jun 24, 2026
  5.0
  The staff here are always helpful. The last time I visited in June 2026 I forgot my glasses and couldn't see to find the return email in my phone. The young man at the counter was very patient and assisted me with my package.
• CC

  Chayapol Chalee

  Jun 24, 2026
  1.0
  Very rude staff not helpful at all Terrible experience
• IA

  Isabelle Adler

  May 22, 2026
  5.0
  I come here, literally three times a week. The staff could not be any nicer and or better specifically Jonathan he is the nicest kindest, most incredible man I have ever worked with. I can’t imagine ever going to another store to anyone that leaves a bad review on the people who work here they have nothing better to do with their time. I love it here I would go out of my way to send all in every package from this destination.
• KH

  Kory Harris

  May 14, 2026
  1.0
  ZERO STARS_ HORRIBLE EXPERIENCE I had an extremely horrific experience at this UPS Store location (697 3rd Avenue, New York, NY 10017). The employee (picture below) displayed some of the worst customer service I have experienced. When I entered the store, there was no one ahead of me, yet instead of assisting me with my Macy’s return, he immediately directed me to the self-service kiosk with little guidance or basic courtesy. When I politely explained that I needed assistance, he refused to help and instead began assisting another customer who had just walked in. Ironically, that customer only had a simple drop-off and had to point that out to him, I guess to avoid being treated like me. After I finally managed to print the return label myself, the employee continued to behave in a rude, dismissive, and condescending manner, telling me I should “learn to read” for my next article instead of providing basic customer assistance. He flat out stated, “I am not going to help you.” His tone throughout the interaction was hostile, disrespectful, and completely inappropriate for someone working in customer service. What was even more concerning was his complete lack of accountability and professionalism. When I asked for his name, he refused to provide it. When I requested to speak with a supervisor, he smirked, shrugged, and stated that he “didn’t care” what I did. As shown in the photo, he even appeared comfortable posing for it, seemingly confident that there would be no consequences for his behavior. To make matters worse, I ultimately walked out with my returns and the printed label because he refused to process the return after all of this. After reading the reviews for this location, it is clear that this is not an isolated incident. Numerous customers describe similar experiences involving rude behavior, poor treatment, and unprofessional conduct. Management’s apparent failure to address these recurring complaints seems to have created an environment where employees feel emboldened to treat customers with disrespect and disregard. UPS customers deserve professionalism, courtesy, and basic respect. I sincerely hope UPS corporate takes these repeated complaints seriously and implements meaningful corrective action, because no customer should ever be treated this way.

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