The UPS Store

Reviews

• CL

  Charise Lawrence

  4 days ago
  5.0
  I have found the staff at The UPS Store at 33 Park Place in Manhattan to be courteous, respectful and very efficient. All of my packages are processed and delivered without any glitches or delays. I wish I had recorded the names of all those who have assisted me, but this time around I am going to give a shout out to Christian who was most helpful in printing a label and processing a return. It was one of those mornings when I truly needed patience and kindness, and he offered that.
• DS

  Danielle Sirianni

  Aug 19, 2026
  5.0
  Incredible efficiency and support for urgent shipping needs! Edwin M. is the BEST and most professional of all stores!
• AA

  Alejandra Aromal

  Aug 7, 2026
  1.0
  Would give 0 stars if I could. Computer charged me 3 times just for it to not work (they couldn’t give me a refund so $15 down the drain) Notary service is a waste of time. If you need it for county clerk certification PLEASE GO ELSEWHERE the signature won’t match what the county has on file. They also could not issue refund for notary service and their response is “well I only have one signature” AVOID LIKE THE PLAGUE
• JJ

  Jai

  Jul 22, 2026
  1.0
  Zero stars if I was able to! I had an extremely disturbing and disappointing experience at this UPS Store. The representative who assisted me (a tall employee with face tattoos and dreadlocks) was extremely rude and unprofessional. The employees are chilling not assisting customers guiding them to the faulty kiosk when they can assist customers much quicker. The kiosk was not printing my receipt, and instead of trying to help resolve the issue, he refused and began yelling at me at the top of his lungs, saying, “I won’t help you” and “I don’t care.” The situation became even more alarming when he stepped very close to my face in an aggressive manner, making me feel threatened and as if he was ready to escalate the situation physically. No customer should ever be treated this way or made to feel unsafe while asking for help. Because of his refusal to assist me, I left without a receipt for my items and I am now concerned that I may not receive my refund. If my refund is not processed, I will be taking further steps to resolve this matter. Customers deserve basic respect, assistance, and professionalism. I hope management takes this complaint seriously, reviews what happened, and addresses this employee’s behavior so no other customer has to experience the same treatment. These other reviews make no sense and clearly doesn’t match the scene at the store with the horrible employees. Every time someone asked him for help he would get annoyed!
• NA

  Nader Ali

  Jul 22, 2026
  1.0
  I had an extremely disappointing experience at this UPS Store location. I came in to return an item and was directed to use the self-service machine. When the machine failed to print my return receipt, I politely asked an employee for assistance. The employee was a gentleman with dreadlocks and a face tattoo. Instead of helping, he told me directly that he was not going to answer any questions or assist me. He then became argumentative, called me “petty” simply for asking for help, and continued speaking to me in a disrespectful and unprofessional manner. The staff was ultimately unable—or unwilling—to print my return receipt, so I had to leave without proof that my return had been processed. This is especially concerning because, without a receipt, I may have difficulty receiving my refund or proving that the package was returned. Customers should not be insulted or treated as an inconvenience for asking a basic question. This location is in a prime area of the city, yet the level of customer service was completely unacceptable. The staff needs serious retraining in both customer service and basic return procedures. If I do not receive my refund or encounter any problems because I was not provided with a receipt, I will file formal complaints with UPS corporate, the Better Business Bureau, and the appropriate consumer-protection agencies. I will also share my experience publicly until the matter is properly addressed.

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