The UPS Store

Reviews

• KM

  Katie M

  5 days ago
  1.0
  I have been a customer at this UPS Store location for more than 4 years and have never experienced issues until recently with a newer employee named Eric. A couple of days ago, I visited the store and noticed the line extended out the door toward McDonald’s. There were only two employees working. I asked if the second employee could assist due to the long wait, but Eric stated they could not help. Despite having only three customers ahead of me, I waited over 30 minutes. Today, around 11:00 AM, I returned to print documents but was charged over $20 without receiving my documents. I politely asked for clarification regarding the charges. A female employee was assisting me, but Eric intervened. His tone came across as rude and disrespectful, and after I expressed concern about how he was speaking to me, the interaction became increasingly uncomfortable. Since I urgently needed my documents and still had no explanation regarding the charges, I scanned my card again to try printing, resulting in another charge. At that point, approximately $40 had been charged to my account without a clear explanation. When I approached Eric again for clarification, he refused to help, told me not to speak to him, and asked me to leave the store. I felt his behavior toward me became unnecessarily confrontational, possibly because I had previously raised concerns about the excessive wait times during my earlier visit. I contacted UPS customer service regarding this matter and was informed someone would follow up. I have never experienced this type of treatment and hope management reviews the situation, including the unexplained charges and level of professionalism shown toward customers. I also hope appropriate steps are taken to address this matter so that I can feel comfortable and safe returning to this location. Given my experience, I would appreciate consideration of whether reassignment or other corrective measures involving this employee may be appropriate to help restore a respectful environment for customers.
• MG

  mian gab

  5 days ago
  5.0
  The staff here are very efficient and courteous.
• MC

  Mill Couture

  May 6, 2026
  1.0
  Nichlos refused to provide any help to me however helped all the other “white customers” my encounter with him was so unpleasant. I wouldn’t recommend if your of black skin tone.i recorded the entire encounter and will report to BBB
• MB

  Madonna Brown

  Apr 30, 2026
  5.0
  I use this location a lot, and the people in there are always hard-working and do their jobs well.
• LS

  Lataye Studwood

  Apr 10, 2026
  1.0
  This store has a 3 star rating for a reason. I was there yesterday trying to mail a package and the men that work there are so rude!!! They also decided to make negative comments about a client asking a simple question while I was there! Loudly suggesting the guy go else where If he had an issue with how things are done there. Not to mention neither were of any help to me. I had an issue with my QR code, so I had to print the label. The machines are ancient and you have to log Into your email to print! Ridiculous, Such a security breech!! I voiced how tough this was for me and this worker response? “ I don’t work for UPS so .. and shrugs his shoulders. Are we not at an ups store? Second when I asked for help, the male worker made it seem inconvenient, like I disturbed him. I Asked pricing and it was a whole back and forth about how he didn’t know, when he did because he somewhat explained it after the 3rd time I asked. He clearly didn’t come in to do any work yesterday. He failed to tell me I would have to log into my email on a timed machine and I couldn’t access it. I wasted a 20 Min walk, an $2 all for the worst ups experience ever! Fed ex would never!!!

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