FedEx Office Print & Ship Center

Reviews

• AA

  Andrew

  Jun 15, 2026
  1.0
  I visited this location with a friend from South Korea to arrange an international shipment. While my friend was speaking with the staff, I was quietly standing by the window looking at some postcards and promotional materials. My friend is not fluent in English, but he was doing his best to communicate respectfully. Unfortunately, the experience quickly became uncomfortable. The bald staff member wearing glasses at the counter repeatedly responded with an irritated “What?” and spoke in a noticeably condescending tone. When my friend needed about a minute to look up an address on his phone for verification, the employee began loudly sighing, aggressively tapping his fingers on the desk, and muttering comments under his breath. Both of us were so surprised by the behavior that we simply remained silent. We were polite throughout the entire interaction, yet we were treated as though we were wasting his time or somehow undeserving of basic courtesy. What happened next was even more disappointing. After we completed the transaction and stepped away from the counter, the same employee started complaining to another staff member in the back, saying things along the lines of, “Why do people take so long? Hurry up already.” It was clearly directed at us. This was not simply poor customer service. It felt disrespectful, humiliating, and frankly discriminatory. People visit shipping centers for many reasons, including international visitors who may not speak perfect English. A professional employee should understand that language barriers sometimes require a little patience. Taking an extra minute to confirm an address should not result in eye-rolling, sighing, ridicule, or public complaints. What saddened me most was seeing my friend, who was visiting from another country, experience this kind of treatment. It made me wonder how any of us would feel if we were abroad and our family members were treated this way simply because they struggled with the local language. Customers may forget a shipping price or a delivery date, but they never forget how they were made to feel. Unfortunately, this experience left us feeling unwelcome, disrespected, and genuinely disappointed. One star. Not because of the service provided, but because of the way we were treated as human beings.
• VB

  Viola Brambila

  Apr 14, 2026
  5.0
  Mr. Wilbert was super professional and helpful when he saw me struggling with technology, he was helping three customers at the same time and he still went above and beyond to help everybody!! Thank you FedEx for surpassing expectations. Stellar customer service!
• LS

  Lira Sydykova

  Mar 17, 2026
  1.0
  Bad customer service. Lazy personnel. You gonna be stuck here for at least 30 minutes. Just to print shipping label . Every single time with no one in line. They don't acknowledge customers they would be in the back talking on the phone facetiming . I wish there is zero stars options
• MP

  Mafdy Paules

  Mar 12, 2026
  1.0
  I wasted 45 minutes just to print 3 papers and the guy was standing there doing nothing
• ML

  Mon Lee

  Feb 3, 2026
  5.0
  i had a really great customer service experience here! i was having trouble getting a label onto a package for an Amazon return and the young man at the counter took the initiative to provide a shipping label slip that i could stick directly onto the package. 10000 stars!! i went to this FedEx at around 6:30pm on Jan 30th. it is rare to feel welcomed at a big brand store like FedEx but the staff was very friendly and accommodating.

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