AIT Home Delivery

Reviews

• AV

  Angie Vargas

  6 days ago
  5.0
  The team that delivered and assembled my treadmill were awesome! They were friendly and professional. All my questions and concerns were answered.They were early and very efficient. I’d definitely use them again.
• MN

  Mindy Novick

  Aug 26, 2026
  5.0
  Everything went perfectly! Arrived when promised. Called to let me know they were on their way. Made sure it worked perfectly before leaving. Took all of the packing material. Easy breezy experience! Very happy customer!
• CE

  c e

  Aug 25, 2026
  1.0
  If I could give negative stars I would. This is the absolute worst company to work with, run away and do not use them under any circumstances! Awful communication from customer service, they do NOT stick to the agreed time/date of contract and do not call/email/text with notifications. I wasted an entire day because they demanded I be there from 9-1 but when I called after 1 because of their no show, was told it would now be 2:30. Awful, horrible customer service!
• KR

  Kevin Rutina

  Aug 21, 2026
  1.0
  My experience with AIT has been atrocious. AIT is obviously a broker who works with local companies. Pretty common, but at the same token, most brokers and companies work together and communicate. I ordered a sleep/ sofa last Saturday (August 15, 2026), AIT took my money pretty quick and responded that I would have delivery on Monday (17 August 2026). On Sunday AIT sent s text message (that I didn’t see until Monday) saying that they couldn’t deliver on Monday. We had made arrangements for delivery on Monday. I was told someone would reach out to me by the end of the day (no phone call, email or text). I reached out to AIT on Monday, via email, text and Phone. I was put on hold for 25 minutes and eventually got disconnected. I checked back in the app for AIT and I had a driver assigned, then it changed and it was a different driver. Over the next two days it changed 3 different drivers, I was scheduled again the. Taken off. Finally I received a call asking if I could accept the sofa on Thursday , which didn’t work for us. I asked for Friday and was told the “crew would be in Vermont”. I asked for Saturday and was “tentatively” put in the schedule. I received a text about an hour later asking if I could do “Friday” the 21st. I replied via text yes. I was put in the schedule, assigned a driver. An hour later, I was off the schedule, attempted to call back and texted, no Response. I called yesterday and spoke with a representative about the scheduling and was told that the scheduling manager was not available. I was told someone would call me back… no response. I see a lot of great reviews for AIT, unfortunately, I do not have one…
• CD

  Crystal Murray (DDS)

  Aug 19, 2026
  1.0
  We waited here for 3 hours & they never came. & no update or notice. & no point of contact. no after hours phone number to call. Very disappointing. They confirmed with me this morning for delivery & assembly so I set aside some time past the arrival window for that a-swell. Not sure when I’ll have this much time again, There was a little previous miscommunication prior to arranging delivery aswell but I chalked it up to harmless. Turns out it’s deeper miscommunication & lack of oversight that results in this.

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