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United States Postal Service

1.5
(216 reviews)

Business Details

255 North Ave, New Rochelle, NY
10801, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 255 North Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
255 North Ave, New Rochelle, NY
10801, United States

Hours

Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
Saturday8:00 AM - 1:00 PM
SundayClosed

Reviews

1.5
216 reviews
5 stars
23
4 stars
4
3 stars
1
2 stars
8
1 star
180
  • NA
    Neika Angel
    6 days ago
    1.0
    Seriously No pen 😕 and they rude bad customer service
  • HB
    Harlem Brown2
    May 6, 2026
    1.0
    I live in New Rochelle 20 plus years and these comments about the customer service skills and negative attitude are spot on. I guess they don’t believe there is competition in the area or in general. No greeting , no thank you and a face expressions like you are annoying them. Six visits in the past year all the same, rude , dismissive , stand offish attitude , today I matched her energy, just close the place down . If I do have to go there again to pick up a package I will take video. There is a fed ex , UPS less than a quarter of a mile down with customer service oriented worker there for sure . So disappointing and unnecessary , if you are not happy to work there leave…
  • SK
    Suk Chun Kwak
    Apr 27, 2026
    1.0
    Don't bother going here for passport applications. You will make an appointment and show up only to be told they don't have anyone who can help you. Weird, postal clerks elsewhere seem perfectly capable of processing passport applications. I've debated whether it's really necessary for me to leave a disparaging review of a USPS location but I've also never experienced this level of condescension and rudeness towards customers at a post office either.
  • SA
    S A
    Apr 3, 2026
    1.0
    If you saw the rating and came directly to the reviews, yes…the 1.5 rating is correct. Go to any other location (or even a UPS / Fedex) but please, I beg, don’t go here. As you can see, this location is unchecked in terms of the complaints against it and needs to be closed, and reopened with a new counter staff installed, so that people can mail their stuff without miserable sales associates who live for treating the public and the community that they are supposed to serve so poorly.
  • JF
    Jacinda Forrest
    Feb 19, 2026
    1.0
    Never a good experience

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified May 17, 2026Yext Knowledge Graph
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