The UPS Store

Reviews

• CS

  Cathy S

  Jun 19, 2026
  1.0
  I recently visited your store to make three copies of a large, confidential document that needed to be filed with the court. Unfortunately, my experience was extremely disappointing. The employee assisting me appeared unfamiliar with the copying process. The copier repeatedly jammed, causing my confidential documents to be scattered throughout the machine and work area. This raised serious concerns about the security and privacy of my personal information. I left wondering what happened to the pages that were caught in the machine and sincerely hope they were properly destroyed. In addition, the employee was rude and unprofessional. After handing me only two sets of copies, he simply stood there without explanation. When I reminded him that I needed three copies, he replied, "I heard you the first two times," and stated that the copier needed to "rest" before he could make the final set. The copies I received were disorganized and poorly assembled. Pages were out of order and mixed together, and I was left to sort and organize the documents myself. This was especially frustrating given the importance of the court documents. What made this experience even more disappointing was the cost. Last year, I had the same job completed at the UPS Store in Farmingdale. The staff there were courteous, professional, and returned each set neatly organized with colored separator sheets. The total cost was approximately $79. This visit cost me $167.70—more than double the price—and the quality of service was vastly inferior. I understand that equipment issues can occur, but there is no excuse for poor customer service, lack of professionalism, or inadequate handling of confidential documents. I left your store upset, frustrated, and concerned about the security of my paperwork. I would appreciate a response regarding this matter, including clarification of your procedures for handling confidential documents that become jammed or damaged during the copying process. Thank you for your attention to this issue.
• SM

  Sue Moore

  Jun 9, 2025
  5.0
  Thank you to Dorian for making my life easier. I use this used UPS store for shipping but also for my Amazon returns. He is so helpful. So is the rest of the staff. Great job.!
• LB

  Leslie B

  Mar 21, 2025
  5.0
  Had to drop off a package, person at counter told me what to do, got my receipt and was in and out quickly.
• KR

  Katie Ryan

  Apr 26, 2023
  5.0
  Josh! Is the best. Always helpful and so nice ! Thank u for always dealing w all of my Amazon returns hah. !
• LP

  Larry Papola

  Apr 12, 2023
  5.0
  Josh is very friendly and a hard worker

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