The UPS Store

Reviews

• MM

  Maureen McTiernan

  2 days ago
  5.0
  The Young lady and the man who were working together did a great job. I wish I had gotten their names but I did not. They helped me with the perfect box that I needed to ship the item and we're very professional.
• RH

  Ruben Herrera

  Jul 24, 2026
  1.0
  Rip off. Came to do an Amazon return because UPS messed up the home pick up. A boneless love seat that I carry with one arm. I tell the guy what it is and he tells me it would cost $80 so just bring it in. I bring it in he doubles the quote to $160 because “it’s too big.” I told him what it was and he doubled the quote? Horrible customer service. Avoid them.
• CS

  Cathy S

  Jun 19, 2026
  1.0
  I recently visited your store to make three copies of a large, confidential document that needed to be filed with the court. Unfortunately, my experience was extremely disappointing. The employee assisting me appeared unfamiliar with the copying process. The copier repeatedly jammed, causing my confidential documents to be scattered throughout the machine and work area. This raised serious concerns about the security and privacy of my personal information. I left wondering what happened to the pages that were caught in the machine and sincerely hope they were properly destroyed. In addition, the employee was rude and unprofessional. After handing me only two sets of copies, he simply stood there without explanation. When I reminded him that I needed three copies, he replied, "I heard you the first two times," and stated that the copier needed to "rest" before he could make the final set. The copies I received were disorganized and poorly assembled. Pages were out of order and mixed together, and I was left to sort and organize the documents myself. This was especially frustrating given the importance of the court documents. What made this experience even more disappointing was the cost. Last year, I had the same job completed at the UPS Store in Farmingdale. The staff there were courteous, professional, and returned each set neatly organized with colored separator sheets. The total cost was approximately $79. This visit cost me $167.70—more than double the price—and the quality of service was vastly inferior. I understand that equipment issues can occur, but there is no excuse for poor customer service, lack of professionalism, or inadequate handling of confidential documents. I left your store upset, frustrated, and concerned about the security of my paperwork. I would appreciate a response regarding this matter, including clarification of your procedures for handling confidential documents that become jammed or damaged during the copying process. Thank you for your attention to this issue.
• JG

  Joshua Guevarra

  May 25, 2022
  5.0
  Patrick, the manager, & his staff have been very helpful to me & to the customers everytime I go there. They are respectful & knowledgable when It comes to handling customer based needs. Than you Pat & Staff!
• JB

  Jason B

  Apr 14, 2020
  5.0
  Thank you to Dan and team for helping me get my documents notarized and shipped while the whole world is on quarantine. You guys are doing a great job and we appreciate you and UPS helping to keep life more normal in this difficult time.

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