FedEx Ship Center

Reviews

• AA

  Avery

  Oct 3, 2026
  1.0
  This is the only delivery service I have issues with as ups and everyone else are fine. This FedEx will literally leave my package outside of my apartment building or right next to the front door of my building. I dread anytime I see them dropping packages off. It’s ridiculous the only service to do this and I just had a package stolen because of them. They need to walk 5 stops more to the package room which they can’t do. It’s absurd they just throw things where ever because they don’t care. I had to bring in my neighbors packages from outside the apartment building because FedEx won’t deliver normally.
• CR

  Colt Roth

  Sep 19, 2026
  1.0
  Possibly the most incompetent FedEx facility in New York. FOUR separate times now, their drivers have marked my package as “delivery attempted” when NO DELIVERY ATTEMPT WAS MADE. I was there. I waited. Nobody showed up. Once could be a mistake. Four times is a pattern. At this point, I have no reason to believe these statuses accurately reflect actual delivery attempts. Meanwhile, customer service is completely useless, the app routinely contradicts their own representatives, and nobody takes accountability for anything. I have wasted an absurd amount of time because this facility apparently cannot perform the most basic function of a delivery company. And their excuse? “We had a lot of packages.” You’re FedEx. In NEW YORK CITY. What exactly did you expect? The drivers, customer service, tracking system, and management all seem equally dysfunctional. Four fake “attempts” and counting. An absolute embarrassment of an operation. Avoid FedEx whenever humanly possible.
• AE

  Anmol Eswarapu

  Sep 14, 2026
  5.0
  Had to return an employer's laptop. The staff were incredibly patient and helpful. If the package gets lost, well, good thing NY employer insured that package 🤷
• JT

  Jennifer Tallett

  Sep 5, 2026
  1.0
  ⭐️ 1 STAR — TERRIBLE EXPERIENCE WITH FEDEX My package was supposedly delivered with a signature required. I buzzed the driver into my building through my phone, assuming he would leave the package in the lobby where deliveries are normally left. Instead, he marked that I was not home to sign and did not leave the package. After that, my package disappeared. I contacted FedEx customer service MULTIPLE times. Every representative was completely unhelpful. They opened a case, then eventually emailed me saying they couldn’t locate the package and that I needed to contact the shipper. When I checked the tracking, the case was marked “RESOLVED” !!!!! yet absolutely NOTHING was resolved. I have a picture of the driver with my package, and FedEx still refused to properly investigate or provide me with the warehouse information. They basically closed the case and passed the problem back to the shipper. How is that considered an investigation? At this point, I strongly suspect the package was stolen after the attempted delivery. What makes this even more concerning is seeing so many similar complaints from other customers. FedEx needs to do better. If a package goes missing while in your possession, you should investigate it properly instead of simply marking a case “resolved” and telling the customer to deal with the shipper. Absolutely horrible customer service. I would not recommend FedEx.
• EF

  Emily Flynn

  Sep 4, 2026
  5.0
  Soooo helpful with me mailing 4 separate pkgs priority w 4 different accts! Not a simple feat. But the associate helped me manage it all! Tysm!!

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