DHL Express Service Point Long Island City

Reviews

• CC

  Carlos Caicedo

  Apr 20, 2026
  1.0
  Este servicio es de lo peor negligentes llevo más de 15 días en busca de mi paquete y lo único es hacercen los serviciales y no sirven para nada que desgracia de empresa no sirven y roda í me toca ir a buscar el paquete es increíble lo ineptos que llegaron hacer y decir que mi timbre no servía ni siquiera llegaron al edificio tengan respeto por los clientes no sirven ni la logística ni los empleados
• DR

  David Rivera

  Mar 12, 2026
  5.0
  Chasity was amazing, courteous and professional. She helped me right away and will keep doing business with DHL.
• JL

  Jae Lee

  Mar 9, 2026
  5.0
  I forgot to get her name, but the employee on shift at 3/9/26 at 11:40am is a real hero! The sorting facility somehow sent my package to NJ for pickup and sent me an email for pick-up in NY location. Super frustrating. She took care of me by emailing the location and have it corrected to the NY address. Best DHL location by far in the city. Thank you!
• MQ

  Máxima The Poor Queen.

  Feb 11, 2026
  2.0
  I’m giving two stars only for the customer service I received from Jennifer on 02/09/25. I was supposed to get my package delivered on 02/06/25 by the end of the day. But, before 10 PM on that day, I received an email saying that my package is on hold because of the costume charges. I eventually paid $20 extra ( on top of their $375 for international shipping) so my package can be release, and they told me that the confirmation for my payment was received late in the driver could not do the delivery without payment confirmation. Then, immediately I went in the website to choose for pick up, knowing that the officers will be closed on Saturday and Sunday, and when I get there, these lady Jennifer explained to me that some driver took my package without reading the instructions for PICK UP. They offered me to wait so another driver will go and meet the other person to get my package and bring it over the office. Very sensitive archival material that I was expecting anxiously, and that was not the arrangement I paid for, the service was supposed to be bringing the delivery at my door… I am happy that they were able to fix that issue the same day, and I felt calm when I walked out with the box. 📦 But it is frustrating when we are doing the best to give them information regarding the delivery time and date, and do not pay attention to the details. Thank you, Jennifer.
• ST

  Sidney Tolentino

  Feb 9, 2026
  1.0
  Horrible service. Tracking was inaccurate so the delivery came at a time when it wasn’t intended/ I wasn’t home which shouldn’t have been an issue in the first place since I agreed to the signature release. I scheduled a redelivery and stayed home to receive it, watching the tracking updates so I wouldn’t miss the delivery, only for the driver to straight up LIE about stopping by and no one being home when there was zero attempt to contact me. When I called customer service they said they would have the driver return but they never did. I guess I have to go pick it up myself now and waste even more of my time. I’ve never had issues with dhl packages being delivered to my building mail room before so I can only assume incompetence and laziness on the delivery person’s part. I’ll avoid dhl in the future

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