The UPS Store

Reviews

• JS

  jennifer savage

  1 day ago
  5.0
  Z, the assistant manager behind the counter is always fast efficient and friendly. In an environment that people are impatient often, she holds her own and gets the job done perfectly with a smile.
• NA

  noelle a

  Sep 25, 2026
  5.0
  Staff was polite, wait time was low. Quick & easy
• DB

  Danielle Bradshaw

  Sep 25, 2026
  5.0
  The staff is always friendly and they keep the line quickly. The start itself is clean.
• MD

  Matthew Danowski

  Sep 21, 2026
  1.0
  I hurt my back and currently have to walk with a cane. I sell on eBay part-time, and this was the third generator I’ve shipped. The generator itself weighs about 120 lbs, and with the packaging we listed the total weight as 131 lbs. Normally, I bring these packages inside myself, but because of my back injury I called ahead and asked whether someone could help me get it out of my vehicle. I explained that it would probably take two people. The employee I spoke with told me to come back the next morning because they were busy at the time, and she said they would be able to help. When I came back the next morning, only one employee, whose name I believe started with “Z,” was there. She told me that I should not have been told they could help and called her manager, Greg. Greg then said the package was “too heavy” for them to take, even though it was 131 lbs and the stated maximum is 150 lbs. I also explained that this was the third generator I had shipped this way. The employee told me she had to follow what her manager said. She then told me I would have to call UPS Freight. I did exactly that, and UPS told me I should not have had any issue dropping the package off at the store. They also told me that if this happens again, I should call UPS and tell them exactly which store is refusing the package. Both interactions at this location came across as unnecessarily rude, especially after I had called ahead specifically to avoid this situation. I ended up going to the Melville location instead. Two employees came outside, picked up the generator for me without any issue, accepted the package, and it was shipped successfully. I will be using the Melville location from now on. I also did not realize this location was privately owned, which may explain the major difference in service between the two locations.
• DB

  Donna Biefus

  Aug 31, 2026
  1.0
  I have been here many items, usually a not to bad experience. However, I recently mailed a package worth a lot of money, I of course insured it. When I tried to track it, it could not be tracked. I called the next morning when it still couldn’t be tracked, man on the phone was extremely rude. I called ups, they told me to go to the store and make sure it was shipped out. I went into the store waited on a short line. And spoke to a man I felt was the manager. Well, he told me he spoke to me on the phone and was not going to talk to me anymore. I said I just want to know where my package is, he told me to leave the store. I wasn’t rude, no loud voice. I said I wanted to speak to the owner, he claimed to be the owner. I see a woman is in fact the owner. And again told be to leave the store. Worse experience ever!

Frequently Asked Questions About The UPS Store