FedEx Office Print & Ship Center

Reviews

• RR

  Romero Rey

  5 days ago
  5.0
  Attentive, great costumer’s service
• PK

  Parina Kay

  Jun 22, 2026
  4.0
  Returning stuff here from Amazon is a breeze. Rarely has a line, properly staffed and quick service
• A

  魏無忌

  Jun 20, 2026
  1.0
  I purchased a used iPhone 17 on eBay for $799.14 (Order No. 21-14664-74771; FedEx Tracking No. 381580460032). I provided a complete delivery address, including my phone number, suite/unit number (11G03), company name, and recipient name (YU CHEN). On May 29, 2026, the tracking information indicated the package had been delivered, with FedEx records showing the signer as "L.Lo." However, "L.Lo" is not my name, nor is it my signature; in fact, I never received the package. There are only three people in our company—including the boss—and usually, only another employee and I are in the office. None of us are named "L.Lo," and none of us signed for the package. In reality, I was present at the office during the days surrounding the reported delivery, yet no courier asked for a signature, nor did I receive any phone calls or text messages. I subsequently filed a complaint with FedEx stating that the package had not been received, but they closed the case without any response. When I tried to file a complaint again, I encountered various issues: claims of input errors, temporary network problems, or notifications that a complaint already existed (since the first one had been arbitrarily closed and could not be reopened). In short, I was unable to submit a second complaint. It is despicable for a major corporation like FedEx to deliberately create obstacles for online complaints. I called FedEx to request a refund, but they refused. I also filed a complaint against FedEx with the BBB, yet nearly a month has passed without a resolution. FedEx told me to contact the seller, while the seller told me to contact FedEx. Later, I complained to eBay, but they refused to issue a refund, citing FedEx's proof of delivery. FedEx, the seller, and eBay have all passed the buck, leaving me without a refund to this day. eBay's claim policies are effectively meaningless, and buyer rights are not protected at all. My monthly income is only 3,000 yuan; after deducting rent and living expenses, I have very little money left. I live a difficult life—otherwise, I wouldn't have resorted to buying a used iPhone 17 on eBay. I find it absolutely shocking that something like this could happen. A courier can simply scribble a random name—not the recipient's—and claim the package has been delivered; where does that leave the recipient's rights? Doesn't this effectively allow couriers to steal recipients' items with impunity? If FedEx thinks I am being unreasonable or trying to fraudulently claim compensation, I welcome them to conduct a handwriting analysis. Yes, I am waiting for them to compare my handwriting with that "L.Lo" signature to see who actually signed it. That will prove once and for all whether I am telling the truth. I wonder how many others have experienced the same thing—couriers casually signing for packages and then stealing the contents. If we remain silent about this, we are essentially condoning such misconduct. I will continue to speak out on various platforms, hoping to raise awareness of this issue. Everything I have said is backed by evidence; please refer to the attached images.
• JR

  Jennie Ramirez

  Jun 12, 2026
  5.0
  Well maintained and helpful staff
• CC

  Christine Chen

  May 31, 2026
  5.0
  The best FedEx printing location. Every staff member was so nice and helpful and communicative on the phone able to give information that everyone else left vague. They even gave a recommendation for the design of my print without me even asking thinking for the best for my event and printing needs. They’re a little out of the way but I’ll continue to use them again. They genuinely care here, and it makes a difference.

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