The UPS Store

Reviews

• PK

  Pheonia King

  1 day ago
  5.0
  I can’t say enough about this ups. I been coming here ever since I move to Freeport. The owner was very patient every time even when I had a lot of stuff. All my family goes there to ship. Having a business is hard but a great customer service especially from the owner will bring this business.also I have never had any issues with my package being delivered or shipped back from them.
• LL

  Love Lee

  1 day ago
  5.0
  Been coming here for years. The best customer service especially the owner allway above and beyond to help his customers. Any issues the owner is the guy to talk to.
• DW

  Devontae White

  2 days ago
  1.0
  My phone died so using my son phone. 10-13- 2026 @12:10 pm. So i came here all the time owner great guy. Customers service very good from the female that work there but the guy . Yes mister balding with the side scoop hairstyle. Very rude and disgusting. I simple said i wanted everything on a seperate receipt and i gave 5 different items and separate ask him twice to do different transactions with the exception of 2 being on the same receipt. He gave me 3 with four shipping number. I told him it incorrect and he repeated dismiss me. Then rudely he not going back and forth i could go to the next counter. He not helping, ofcourse i stay right there to complete my service and he move. Even after he see that he mess up he still want to act like it my fault, how is it when i gave you the item separately and he is the one scanning and printing. Do your job correctly sir bald head.
• KS

  Kolin Sweeting

  2 days ago
  1.0
  Sent a package guaranteed two-day air. Did not arrive on time. Called the store back multiple times while tracking the package and realizing that it would not arrive on time. The recipient would no longer be there to collect the package I was sending. Called the store back after the package was not received due to it being late (3-4 days later) and the employee told me there was nothing he could do from the store and gave me a phone number I should call. I called the number three separate times to no avail. Placed on hold multiple times and given misinformation about if the package could be returned to me, that I should be able to get my money back but to please hold (and the person never came back). Now, I'm told it's too late because I waited too long to try and get my money back. 6 weeks later but the initial calls all happened within a week. Better training needed for the employees at the store. If I was told originally that all I needed to do is come back to the store to get my money back (for a package that is now lost with sensitive information), I would've done as such.
• FV

  Fetty V

  Sep 18, 2026
  5.0
  The 2 boys working making it easy and are polite