Staples

Reviews

• ML

  MJ L

  1 day ago
  3.0
  glad I am able to get balloons somewhere.
• OI

  Omer Iftikhar

  Sep 20, 2026
  1.0
  This was one of the worst experiences I’ve had at a store. The staff was not very helpful, and there was only one cashier working, which resulted in a long line and a very slow checkout process. The staff also did not seem willing to assist customers who needed help finding items. Overall, the customer service and checkout experience need significant improvement.
• SS

  Sharon

  Sep 18, 2026
  1.0
  Had a very unpleasant run in with the employee Marisol at the Amazon return counter. She gave me such a nasty attitude telling me I need to place all my items in Amazon plastic bags because it's now required. Someone needs to move her to stocking shelves where she doesn't interact with customers. Her attitude is DISGUSTING. She was slamming and throwing items very aggressively. I will be contacting corporate as well. People need to be held accountable for their behavior.
• VP

  Vitali Padabed

  Sep 11, 2026
  1.0
  Poor service in Print department!!! They were just going back and forth talking to each other not paying attention to the costumers. And when you ask them for assistance they always say: “someone will be with you shortly”.
• DG

  David Grabin

  Sep 2, 2026
  1.0
  I have had positive experiences with Staples in the past, but my recent visit was one of the poorest customer service experiences I have encountered at any retail store. To start, the store was in disarray. Displays were arranged so tightly that standard shopping carts could barely pass through, and disorganized piles of stocking inventory were left blocking multiple aisles. Compounding the chaotic atmosphere, the store manager was openly shouting across the sales floor at her staff. The checkout area was equally mismanaged. There was a line of roughly 20 customers waiting with only two of the three registers staffed. When a third employee finally arrived to open the lane, their pace was so sluggish that another cashier verbally told them to "wake up." The primary issue, however, arose when attempting to apply the educator discount. It was an approximately $20 difference on my total. Because I did not have my physical school badge on hand, the cashier refused to apply it. When I approached the manager to request assistance (I have been in this position before and know they can make an exception if I show alternate ID), she dismissively said, "I'm busy, someone already called me," turned around, and walked away. When I was finally able to speak with her (Yvette), she acknowledged having made exceptions before, yet subjected me to an interrogation: I showed her my official district email address. She demanded proof that the domain belonged to an actual school. After I searched the district online to verify the domain, she remained unpersuaded. I then logged directly into the Department of Education website to display my active state teaching certification. Her response was again dismissive, stating that the web address "didn’t mean anything" to her. After stepping aside to retrieve my receipt, I returned to find the manager speaking with the cashier. She abruptly changed tack, aggressively stating, "I just heard the rest of the story. You didn't have it in the app." When I explained that I had never set it up in the app and asked if she could simply show me how to enroll, she refused to assist, stating that the information had "already been sent out" (whatever that means) and telling me to call customer service instead. Treating professional educators, or any paying customer, with immediate suspicion and hostility is unacceptable. Between the disorganized store, slow checkout operations, and an adversarial management presence, Staples has lost my business. Moving forward, our family will be taking our back-to-school shopping to retailers like Target, where store operations are organized and educator programs are handled professionally.

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