Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
An absolutely awful company with the worst customer service I've ever experienced. The delivery drivers are hard workers and deserve better than this dreadful organization.
DC
Donna L Cisek
Jun 13, 2026
1.0
The worst delivery service I have ever had. When ReadyRefresh had the company it was perfect water delivered on time. This company changes dates of deliveries. Occasionally I asked to skip a delivery and have requested twice to be notified prior so that I could skip the delivery. However they choose to notify you the morning of the delivery and you’re unable to cancel. We trying to get customer service and there’s no humans to talk to. Find another water company or better yet just go by yourself activation. If I could give them no stars I would worst company
NG
Nathalie Gonzalez
Jun 12, 2026
1.0
I have been a Primo Brands water delivery customer for several years, but the service has gone significantly downhill recently.
I have scheduled empty bottle pickups four separate times, and no one has come. Deliveries are frequently rescheduled without any notice, leaving customers guessing when their water will arrive.
Customer service has also been extremely disappointing. Representatives are located overseas, have not been able to resolve the issues, and refuse to provide contact information for the local branch handling my deliveries in Elmsford, NY.
After years of being a loyal customer, I am beyond frustrated. The lack of reliability, communication, and accountability has led me to cancel my service and look elsewhere.
MR
Madeline Rodriguez
Jun 12, 2026
2.0
Horrible service never get my delivery on the date I request and charge me for it than they deliver another date and get charged again their customer service is Horrible can't get my refund and the rental fee for the machine is always a different amount..when delivering they should have u sign that it deliver not say they did and never was..I would like to know where can I return the machine and their bottles
Fighting for my refund and all I get from customer service is they looking into it
Frequently Asked Questions About Primo Brands Delivery
What types of beverages does Primo Brands Delivery offer?
Primo Brands Delivery offers a comprehensive selection of branded beverages including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION®.
Does Primo Brands Delivery supply water to both homes and businesses?
Yes, Primo Brands Delivery provides water and beverage delivery services directly to residences as well as commercial businesses.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 90 Fairview Park Drive, Elmsford, NY 10523, United States.
What categories of business does Primo Brands Delivery fall under?
Primo Brands Delivery is categorized as a Water Cooler Supplier and Beverage Distributor.
How can I connect with Primo Brands Delivery on social media?
You can find Primo Brands Delivery on Facebook at https://www.facebook.com/primobrandscorp/ and on Instagram with the handle @primobrandscorp.
What timezone is Primo Brands Delivery located in?
Primo Brands Delivery operates in the America/New_York timezone.
Are there any automotive services near Primo Brands Delivery?
Yes, nearby automotive services include Tasca Chrysler Jeep Dodge RAM White Plains, Tasca Volkswagen, White Plains Volkswagen Service Center, and Tasca Dodge Jeep Ram Chrysler, which could be convenient if you're visiting the area by car or need vehicle services.
What food and dining options are close to Primo Brands Delivery?
Nearby dining options include Carvel for ice cream and fast food, Doms Pizza and Pasta for Italian and sandwiches, Taco Bell for Mexican fast food, KFC for chicken meals, and Far East Kitchen for Chinese cuisine, making it easy to grab a bite before or after your beverage delivery appointment.
Are there any recreational or active life venues near Primo Brands Delivery?
Yes, Westchester Skating Academy, Sports Plus (WSA), Sports Plus hockey/figure Pro Shops, NexGen Sports, Velocity Sports Performance of Westchester, Hardball NY Training Center, Pocantico Park, and Elmsford Raceway offer various sports, skating, and recreational activities nearby.
Can customers visiting Primo Brands Delivery find accommodations nearby?
Yes, La Quinta Inn & Suites White Plains - Elmsford is a nearby hotel providing convenient lodging options for customers traveling from out of town.
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