The UPS Store

Reviews

• SS

  Stephanie Schmidt

  2 days ago
  5.0
  I am an Amazon seller and visit many UPS stores to drop off my boxes. This store is the BEST! They’re always fast and friendly. In addition, I went in last week to get some irreplaceable documents laminated. The person that helped me did a perfect job and was so kind, even thought it was difficult because two of the docs was odd sizes. He worked me with to do it just how I wanted. I’ve been using this store for years, and even though I moved and live further away, this will always be my go to store
• RJ

  Reptile Junkie

  Jun 28, 2026
  2.0
  Closed Sunday due to lack of staff. UPS is a $90 billion dollar company. Hire workers and pay them what they deserve. What the hell!
• LD

  Lisa Davoli

  Apr 19, 2026
  1.0
  I am at the UPS store in East Aurora as we speak. I walk up to the door and there is a sign that says that they’re closed due to lack of staffing. This is unacceptable. This store is always understaffed and has poor customer service.
• TT

  Tah Tah

  Apr 19, 2026
  1.0
  The store is never open when it should be. If you can’t staff properly then at least adjust your hours so people aren’t driving only to get there and find out it’s closed. I recommend calling the store and verifying they are open before ever going there.
• SS

  Spectacks

  Apr 8, 2026
  5.0
  I've been a box holder at this store for over 5 years. Here's a couple things I'd like to clarify for the people who are upset in the reviews: 1. The store has no control over the website hours or services, as the website is CORPORATE-MANAGED! I have asked the employees in the store many times what to do if I need to know the hours, and they said to call the store. IF NO ONE ANSWERS, THEY'RE CLOSED. 2. This store DOES NOT OFFER Notary or Passport services. Again, they do not have any operational control over their website. I've been directed by employees to notary services at other locations, such as the EA town hall or a local bank, and to passport services at the local post office. 3. After reading some of the reviews, and also being present for some of the situations mentioned, a lot of people who are upset usually are not using common sense or being polite to the staff. I have never had an issue with staff being rude to me, and I have always had excellent customer service. Of the staff members who I've seen be rude to customers or who genuinely don't want to be there, I've seen get fired within a week or reprimanded by their manager. 4. ONCE YOUR PACKAGE LEAVES THE STORE, THEY DO NOT HAVE CONTROL OVER IT! I've shipped many things at this location and I've had a few issues, but NEVER is it the center's fault. When you ship something here, they do the absolute best they can to make sure it arrives on time and not damaged. When I've had issues with my packages being shipped, it's been on UPS themselves, not the center. 5. THE STORE DOES NOT SET THEIR PRICES The shipping prices are DETERMINED BY UPS, not the center! They aren't charging your EXTRA, UPS is. Another common sense problem, If you need something shipped TOMORROW, it's more expensive! 6. And for those who may say that it's unacceptable for them not to offer services that the website says they do, there is a disclaimer at EVERY UPS store location that those services are ONLY offered at PARTICIPATING LOCATIONS. If you have a question, CALL THE STORE. In conclusion, IF YOU HAVE COMMON SENSE AND ARE POLITE, you will not EVER have an issue with this store. I HIGHLY Recommend them, and will continue to do business with them as long as I am able.

Frequently Asked Questions About The UPS Store