United States Postal Service

Reviews

• MA

  Mackenzy Allen

  May 27, 2026
  1.0
  Update: Dropping my review to one star, getting so tired of asking companies for a refund/replacement because usps can't tell the difference between completely different street names. I just had a shipment of my cat's medicine sent to my parents house an hour north because I can't trust they will deliver it where they are supposed to. I don't know if I got a new mail person or what is going on, but I've lived in this house for over 4 years and recently this past 6+ months my packages keep getting delivered a hole street over (or elsewhere for all I know). I have the same house number as someone one street over...but they're still different street names. Half the time the person getting my packages will drive it over (whenever they decide they want to instead of giving it back to usps but thankful they bring me some of it). The amount of times I've had to go through a business's customer service to get a replacement item sent because it never showed up is getting ridiculous. The post office is never helpful in terms of telling me where my missing package is, they don't seem to have any idea where it was delivered. However, everyone I've talked to at the branch have been friendly, just didn't turn out helpful. And I have no idea if I'm getting all of my paper mail, which is frustrating since I'm getting a lot of important paperwork from my doctor and insurance company (trying to determine cause of iron deficiency/possible auto immune issues). I have called in the past asking them to make a note for my address about this type of stuff, but I guess it gets ignored or was never put in.
• SP

  Sierra Prang

  Apr 12, 2026
  1.0
  This is the second time I have had a problem with this post office, stating that I requested my package to be held at the post office when I didn’t talk to anyone The last time was with my Army paperwork that they stated they brought to my house and knocked on my door and never did the worst post office I have ever came in contact with would be this one. It is ridiculous that you guys train for over 60 days to do your job and that’s the one thing you’re failing at.
• WT

  Watts Tommy

  Aug 21, 2024
  5.0
  After reading through the comments regarding the Carthage Post Office, I am compelled to write: I have been a Carthage resident for nearly 60 years, served by this post office. My experience inside has always been positive, whether buying stamps, sending packages, or even when applying for a passport. People are people, subject to good days and bad days. But I found that a quick smile and and a friendly greeting has *ALWAYS* been met with a kind reply, quick, courteous service, and prompt help. I have noticed some irregularities in delivery times from the carriers in the village. But I also recognize that there are factors outside their control that can be at play. They always deliver, even on Sundays if they get behind due to mail volume. All said, I am quite please with the Carthage office and those that give it their best, even when the snarly ones walk in off the street.
• AA

  Alelie Aquino

  Sep 23, 2021
  5.0
  I've been shipping my packages here alot and the staff are extremely friendly everytime! My packages arrive safely and its much more affordable for me than other shipping companies I had inquired.
• SR

  Sheila Ras

  Oct 30, 2018
  1.0
  This usps office is negligent and the manager is rude. They had a very important package that we were awaiting anxiously to be delivered as my husband needed it for his physical therapy to try and regain the use of his hand after a terrible accident. I understand the employees have no idea what are in packages and how there none delivery effects there postal customers. However this package after many phone calls and endless hours on the phone was sitting inside the post office for five days. I went to pick up the package as soon as I found its whereabouts or who knows how long I would have been waiting for it to be delivered. They new I was on route to the facility to retrieve my package they lost inside there very small building. Whom I believe to be the manager on my arrival asked my name and handed over the package in a very unfriendly and rude manner as though it was my fault they failed us. The negligence of this facility can ultimately cause my husband to endure additional surgeries and the possible none use of his hand. Completely disappointed and call for a new manager/supervisor to turn this less than standard facility around. Very unfortunate I live within this postal community.

Frequently Asked Questions About United States Postal Service