Staples

Reviews

• TT

  Tiafalconefitness

  Aug 11, 2026
  4.0
  Quick service
• BK

  Betsy Kenneally

  Jul 16, 2026
  1.0
  This store is understaffed. To be specific, the armored truck made a delivery and the guards left due to an extended wait. No one to receive the money.
• PB

  Preston Avery Blake

  Jul 15, 2026
  1.0
  First of all let me preface this by saying that I do not ever write reviews for places. I generally don’t feel like I ever have a negative or positive enough experience somewhere that I feel I need to take time out of my day and sit down writing a review for other people to read. I’m generally a busy person and do not have the time or desire to take time out of my day to write a review. Well today that changes and I officially write my first review. I have literally never had a worse experience anywhere that I have ever been or traveled to in my entire life. I had a package fail to deliver to my house and instead got dropped off at this ups location and I was instructed to pick it up there. I head to the store and arrive right around 3:00. I walk in and go up to the counter that says “ups pickup” the lady at the counter barely looked up at me as I told her I was here to pickup a ups package, and then rudely told me to get in the cashiers line. Now this line had about 8 people sitting in it and there was only 1 cashier on. Normally not a problem I understand if a place is understaffed but this cashier also must’ve intentionally been moving as slow as possible. Again I can forgive being understaffed but this cashier had absolutely zero sense of urgency with a line building and building. It takes about 30 minutes for me to get next up in line, with only 7 or 8 people ahead of me. And when I finally get to the cashier I instruct him I am here to pickup a package. He goes to the back cabinet to look (mind you he opened the cabinet at least 3 times to check) and is gone for about 3 minutes before coming back and exclaiming that he could not find the package and was going to have a manager come up front to help look. The manager then comes to the front, does not bother looking for my package and instead asks me to see the tracking info screen to be sure that the package was indeed there. I showed him the screen that shows exactly where the package was and the manager deduced that because the package originated from the ups warehouse in East Syracuse that the package was now at a Staples in East Syracuse despite the overwhelming evidence in the manner of my tracking information that showed not only the address of the current Staples I was at but also a map of said Staples. I tried to argue this point with the manager only for him to rudely tell me that the UPS system was wrong, and that he “works for staples and not the federal government” so he can’t help me with that. (Mind you this is a UPS package not a USPS package.) This same manager then told me he could see about reaching out to the other Staples to transfer my package here but that that would take several days. I, knowing exactly where my package was, asked the manager to humor me and do a quick look around for it before I went on a wild goose chase for it. He begrudgingly agreed and marched his way to the same cabinet the original employee looked through 3 times, and what do you know, there is my package that somehow only I (the only person there that didn’t work for either staples or UPS) knew would be in there. Absolutely ridiculous situation that honestly left me scratching my head. Just sheer incompetent of an institution on so many levels. Just do better man this is ridiculous. And I’m sure I’ll get some message from the “owner” trying to save face. I would truly advise staying away from this building.
• EC

  Eddy Cebreco

  Jul 15, 2026
  1.0
  48 hours to print 3 pieces of paper. hmmmm If you dont want to help just say so...
• MC

  Mike Chesli

  Jul 14, 2026
  5.0
  Store has a quality vibe!