The UPS Store

Reviews

• KK

  Khin Nyein Khant

  4 days ago
  1.0
  This place is awful. I dropped off two 38-lb packages at the same time being sent to the same location. One package shipped normally, but when we tracked the other one, it still showed “customer dropped off at location.” When we asked the store, they gave us a phone number to call, and the customer service representative said they didn’t know anything and couldn’t help. When we went back to the store again, they told us maybe the driver didn’t scan it or something happened and it got lost. The staff made it seem like it was none of their business. I would understand if it was a small package that got misplaced accidentally, but this was a large 38-lb package. I don’t understand how a package that size gets “lost” in a store that small. It makes me wonder if something “else” happened to it. Based on the way they talked, they clearly had no idea where it went and just kept saying maybe the driver never scanned it. They told us to file a lost package claim, but the compensation doesn’t even come close to fully covering what we lost. The customer service was awful, nobody took responsibility or even seemed to care. On top of all of this, there was nobody we could properly complain to. I literally lost my package at this store and nobody cared or tried to help apart from telling me to file a claim. Everyone should be careful. If you use this location, and you don’t buy insurance… if you have a package containing valuable items inside, don’t expect help if your package goes missing.
• MF

  misteke fomby

  Apr 13, 2026
  2.0
  Closed at 5:55pm or possibly earlier when their hours are til 6pm on Monday. Employees inside see door handle being pulled and don't come out to say why store has closed early or even acknowledge that people are looking to drop packages. There's no note on the door saying that the store will be closed early either. Just seems like staff is doing what they want lately.
• PT

  Patricia T

  Apr 4, 2026
  5.0
  Picked up an eBay delivery today. Staff at the UPS Store were outstanding. Helpful. Friendly. Efficient. Bins available for cardboard and packing so that you can inspect your items. Charges very reasonable too
• EE

  EK

  Mar 27, 2026
  5.0
  Always friendly and helpful! Everytime I come to this location, the staff are great. From help with printing to Amazon order pickups, they're extremely convenient to have right in the neighborhood.
• KB

  Kaleb Brandy

  Feb 26, 2026
  5.0
  Andrew and his coworker at Store #0861 on Elmwood and summer was the best and made a great personal connection with me. I had a bad experience on the Delaware and Hertle location.

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