The UPS Store

Reviews

• IN

  Israel Villegas Nueves

  Jul 15, 2026
  5.0
  Un personal muy Amable y un buen servicio
• VK

  Victoria Kozub

  Jul 14, 2026
  2.0
  Went to go grab my package that I have been trying to get from UPS since Friday and no one was there. It was 8:30 am and there were multiple people trying to get in. They open at 8:00 and even at 8:30, there were still no workers.
• AT

  Andy Torres

  Jul 8, 2026
  1.0
  Tried to get a notary and system sucks.
• KB

  Kelly Barone

  Jun 29, 2026
  1.0
  Literally the worst ups store I’ve ever been in. incompetent, they force you to buy their boxes for returns despite items already being in boxes and amazon codes saying a box isn’t necessary (had happened at least 3 times) I’m also pretty sure the one associate with short black stole my return, as she told me their printer “jammed” when I asked for a receipt and it never made it back to amazon, and their customer service is completely nonexistent
• SH

  S H

  Jun 17, 2026
  1.0
  I've rented a box at this store, the 266 Elmwood location for 5 years. Quality of service has gone downhill over the last year and a half to two years. On more than one occasion, I'll have an email from the shipper, and the delivery company, that my package has arrived, while the store's staff are adamant that it's not in their system. They eventually DO find it, but that's after MULTIPLE visits to the location, over MULTIPLE days. They haven't lost any of my packages, yet, as far as I know, but I don't have faith in them anymore, not to lose my packages. And now, they are just closed for the rest of this week (June 17-19 2026), something they certainly could have emailed their customers about, but communicating to their paying customers that they will be closed for 3 business days, just doesn't seem to be a priority for them. I called their phone number, and as of Wednesday June 17th, 2026, their recorded message doesn't give any indication they are closed, it just repeats their normal hours. Whatever happened to businesses actually trying to cultivate relationships with their customers? 1/5 ⭐️ WOULD NOT RECOMMEND.

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