United States Postal Service

Reviews

• JS

  Johnnie Sanchez

  Sep 22, 2026
  1.0
  I visited the Bath Beach Post Office today, September 22, 2026, to return two packages. The clerk (#05) who assisted me instructed me to lift the glass door and place my first package inside the booth so that she could scan it and provide me with a receipt. After she completed the transaction and gave me my receipt, I informed her that I had another package to return. When I lifted the glass door and placed the second package inside the booth, she responded in a very rude and condescending manner, asking me why I had not placed both packages inside at the same time. I explained, politely, that I did not want to confuse her by putting both packages in at once. She then told me that I needed to be more aware of what I was doing. I responded, respectfully, that I apologized, but that I did not believe it was that serious. She then asked me, “What did you say?” I repeated that I did not believe it was that serious. At that point, she told me that she was not going to serve me, said that she “didn’t need this,” and walked away from the counter. I was left standing there without assistance. I then observed another clerk, a red-haired woman, finish assisting a customer. I asked whether she could help me, and she told me that she was only handling passports and could not assist me with my package return. Shortly afterward, I observed her assisting another customer and speaking to him in an equally confrontational manner regarding his passport photographs. After approximately ten minutes, the original clerk returned to her station. I approached her again and asked whether she was now willing to assist me. I also apologized if anything I had said had made her uncomfortable. Instead of simply completing the transaction, she told me that I needed to understand that lifting the glass doors was “very heavy and a lot” for her to do all day. While I can appreciate that employees may have physical limitations or job-related concerns, those issues should be addressed with management rather than taken out on customers. What concerns me most is the manner in which this entire situation was handled. I made a simple mistake by not placing both packages inside the booth at the same time. Instead of calmly explaining the procedure, the interaction escalated unnecessarily, and I was ultimately refused service. Customers should not have to tolerate hostility, condescension, or an employee walking away from them because of a minor misunderstanding. If an employee is experiencing difficulty performing a routine physical aspect of the job, that is something that should be addressed through the appropriate management channels and should not become the customer's problem. I am requesting that management review this incident, including the conduct of Clerk #05, and determine whether additional customer-service training is necessary. I would also like this complaint documented and would appreciate a response regarding how this matter will be addressed. Location: Bath Beach Post Office
Date: September 22, 2026
Clerk: #05
• AK

  An K

  Sep 22, 2026
  1.0
  Registered mail is never actually delivered in person here. Instead of handing letters over and getting a signature, the carrier just leaves a notice saying "recipient not home" — which isn't true, someone is always home. This forces unnecessary trips to the post office to pick up mail that should've been delivered directly. Please fix this and follow proper delivery procedure.
• SS

  samir samir

  Sep 21, 2026
  1.0
  I had a very disappointing experience at this USPS location. I approached the employee area to ask a simple question and attempted to speak with the supervisor. Instead of receiving professional assistance, I was treated in a rude and dismissive manner and was told to leave. I understand that employees may be busy, but customers should still be treated with basic courtesy and professionalism, especially when they are simply trying to ask a legitimate question. I hope the management of this location reviews what happened and addresses the situation appropriately. Supervisors and employees who interact with the public should understand that respectful communication is an important part of customer service. I am leaving this review in the hope that management takes the matter seriously and provides appropriate guidance or corrective action so that other customers do not have a similar experience.
• DF

  Daniela Flores

  Sep 21, 2026
  1.0
  Today, I only went there to pick up a package that should have been delivered to my home in the first place. Even so, the Black woman (who was extremely racist and intolerant) gave me an attitude from the very beginning. I even offered to give her the number she was asking for myself, but she just kept repeating that she couldn’t see it. She then sent me over to her Asian coworker, and her only excuse for not giving me MY PACKAGE was that the warehouse was too full and that I should come back the next day—which I will NOT be doing. She even added that she wasn’t sure whether they would be able to give it to me then. Honestly, this was the worst service. They should have more tact and actually do their job properly, because the main reason I even had to go to that office in the first place was because they failed to do their job correctly from the start, which was simply delivering MY PACKAGE to my home.
• JA

  Jen Ace

  Sep 15, 2026
  1.0
  Fui para sacar el pasaporte de mi hijo y la que nos atendió es China a los que eran de su país los trato muy bien y a nosotros nos gritaba y nos tiraba los papeles, muy mal servicio, Y AGRESIVO, ME SENTI DESGRIMINADA

Frequently Asked Questions About United States Postal Service