The UPS Store

Reviews

• CJ

  Charles Johnson

  today
  1.0
  Nobody picks up the phone.
• MS

  Myeva Saintvil

  Oct 3, 2026
  3.0
  It was fairly clean, but it was also kind of dirty in the line took a long time to move
• DL

  Dakesha Livingston

  Sep 20, 2026
  1.0
  This location needs to be shut down staff is extremely rude ...threatens and disrespects customers they do not give correct information that is needed for services. And the owner Sighn and manager Simone allows staff to do as they please.to report store code is 5412 use this number to complain about store and staff. They are here to service our community if they don't enjoy doing there job let's put people here who does.
• YR

  Yash Ramchandani

  Aug 17, 2026
  5.0
  Shoutout Jay, Vidhit & Samta! They take care of me always! Always ship with them
• JM

  John Mendes

  Jul 30, 2026
  1.0
  ​I had the absolute worst customer service experience with UPS. ​It all started on Monday, July 20th, when they failed to deliver my package. They said they would retry the next day, but since I had to work, I decided to pay $12 extra to reschedule the delivery for Friday, July 24th. I spent the entire day waiting at home on Friday—putting my own schedule on hold—only for nobody to show up and no tracking updates to be provided. ​That same Friday night, I filed a lost package claim. Fast forward to Tuesday, July 28th: UPS informed me that the package would be delivered between 2:00 PM and 6:00 PM. I asked for permission at work to leave early just to be home before 2:00 PM. Unbelievably, UPS decided to attempt the delivery earlier at 1:00 PM instead. ​At 2:00 PM, I called customer support to request a redelivery that same day. They promised a manager would call me with a delivery time. No one called. I called again at 5:00 PM, and they gave me the exact same line: that the issue was "escalated" and guaranteed it would be delivered that day. Once again, nobody called, and no package arrived. ​I called a third time at 10:30 PM and demanded to speak with a supervisor. The supervisor assured me the issue was escalated and confirmed my package would be delivered on Thursday, July 30th. ​The very next morning (Wednesday, July 29th) at 6:00 AM, I woke up to a notification stating my package was being returned to the sender. I could not believe it. UPS completely ignored the $12 delivery change I paid for, and they broke every promise made by their supervisors. ​Today, Thursday at 12:00 PM, I called again to check on the delivery, and the representative bluntly told me that "nothing can be done" and the package is already on its way back to the sender. ​UPS not only lied to me repeatedly and wasted my paid time off at work, but they also took my money for a service they never provided and refused to take responsibility. Terrible management, zero accountability, and horrendous customer support.

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