The UPS Store

Reviews

• DJ

  David Joy

  5 days ago
  5.0
  Got fingerprints taken here, it was great! Super fast and the machine worked well. I’ve had issues at other spots, but this one worked on the first try!
• TT

  TwinCats

  5 days ago
  1.0
  Absurd $4 convenience fee just to print a half-page shipping label from a phone. Total rip-off for a service that takes seconds. Avoid printing anything here unless you want to pay $4 per sheet. Extremely disappointed with the hidden charges at this location
• TT

  tyjacky

  Jul 21, 2026
  1.0
  Incompetency at its finest. Shocked that this is even a licensed UPS store
• KK

  Ktc0666

  Jul 18, 2026
  5.0
  People here work very hard and are always fast and friendly.
• AK

  Anastasiya K

  Jun 29, 2026
  2.0
  I am extremely dissatisfied with UPS delivery experience. I was home during the delivery attempt and even opened the door, yet the driver completely ignored the fact that someone was available to receive the package. The driver never attempted to complete the delivery, did not check whether the door was open, and simply left a failed delivery notice. The notice itself was completely empty and contained no useful instructions. It did not state where the package had been taken, where it could be picked up, or that I would need a government-issued ID to retrieve it. As a result, I spent a large part of my day trying to locate my package and determine where it had been dropped off. After eventually discovering that the package had been left at Staples, I made a trip there only to find out that I needed identification for pickup. This requirement had never been communicated by UPS, the driver, or the pickup location, resulting in yet another wasted trip and additional inconvenience. Both the delivery driver and the pickup process failed in their responsibilities. The delivery was not properly attempted despite me being home, no meaningful delivery instructions were provided, and critical pickup information was never communicated. This experience caused unnecessary frustration, wasted my time, and fell well below the level of service I expect from UPS. I would appreciate an explanation of why a proper delivery attempt was not made and why no clear pickup instructions or identification requirements were provided. Thanks!

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