The UPS Store

Reviews

• CW

  C. Willi

  May 30, 2024
  2.0
  I frequently use the UPS Store in my area, but my experiences have been consistently disappointing. The store is perpetually packed, with lines often extending outside almost all day. This overcrowding makes the cramped space even more challenging, especially for individuals with walkers or strollers. The store's location on the corner exacerbates the problem, adding to the inconvenience. On multiple occasions, I have tried to pick up packages that had arrived for me, only to face significant delays. After waiting for 10 minutes or more, I was informed that the day's packages hadn't been sorted yet due to how busy they were, and I was asked to come back hours later. While I understand the staff are overwhelmed, it would have been considerate to check through some of the boxes since I had already waited for so long. This store clearly needs more staff and a smoother process to handle the increasing demand for package delivery in our growing neighborhood. The current situation is not sustainable. The lack of space also poses a challenge for delivery personnel, who have to squeeze past the waiting customers. Overall, while the staff do their best under difficult circumstances, the management needs to address these critical issues to improve the customer experience.
• KA

  Kelly Armstrong

  Apr 22, 2023
  5.0
  Great service. The staff is always very nice, helpful and efficient.
• JB

  Jessica Baldassare

  Oct 16, 2019
  5.0
  I've been to this location a few times and the employees have been pleasant and helpful every time. Definitely happy to have them in the neighborhood.
• BJ

  Brooks Jones

  Apr 9, 2019
  5.0
  Asia is the GREATEST! Super helpful and keeps her calm when it's busy, she deserves a promotion or something! Definitely makes me want to return to this UPS store
• LR

  Lisa Roth

  Nov 15, 2018
  5.0
  I had a great experience at this UPS store earlier this week. Asia helped me take care of a rather important item that needed to be packaged and shipped. She knew exactly what she was doing and made the entire process seamless. So glad they opened in the neighborhood!

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