United States Postal Service

Reviews

• CM

  Chi Marí

  Apr 16, 2026
  1.0
  If I can give zero stars I would. The employees here are very rude, do not help customers. Long lines and insufficient. Worst in the Bronx. Needs new staff.
• II

  ida

  Apr 2, 2026
  1.0
  I wish I can give this place 0 stars. Today I had my passport appointment and when I went there they told me that who was supposed to help me was on vacation and didn’t let me know.
• TS

  Typical Bangali Shohag

  Mar 6, 2026
  1.0
  This station supervisor needs to pay more attention about your delivery guys because they spent time somewhere then they scan packages and showed delivered but they never delivered. I already lost two important mail and packages
• SS

  Sal Sanchez

  Feb 28, 2026
  1.0
  As the person's before my stated, DEPLORABLE, UNPROFESSIONAL,NO REGARD FOR OTHERS!!! Passport applicants don't Beware...Be Gone!!! Totally unacceptable conditions!!! If you're a person who appreciates having a beautiful day, Don't you dare ever going to Ponton ave location for passport appointment!!!!
• MG

  Marissa Goncalves

  Feb 20, 2026
  1.0
  This place truly upset me today. I highly recommend that this location be looked into for their lack of professionalism and poor management of passport services. I booked my passport appointment weeks in advance and even took off work to make it. When my partner and I arrived for our scheduled appointment, we were told that the employee who handles passport services was not in. We were also informed that this is a “pattern” and that she frequently does not show up. That is completely unacceptable for a service that requires appointments and advance planning. The woman behind the counter was extremely nonchalant and dismissive. She told us we would have to go somewhere else because they were not taking appointments since the passport employee didn’t come in. When I politely asked if they could help us secure a same-day appointment at another location considering the inconvenience was on their end she simply told us to “go to the city” and began mumbling with a rude attitude. I then asked for a supervisor. A man came out and said he would call another location and text the passport employee to come in. While on the phone, he allegedly asked another post office if they could take us and claimed they said no. He then told us we would have to reschedule entirely, despite the issue being their fault. He also stated that we had received a cancellation notice, which is completely false. We never received any call, email, or notification about a cancellation. Toward the end, he became dismissive and visibly irritated when I stated I would be reporting this matter. He walked away abruptly instead of resolving the issue. This was an extremely frustrating and unprofessional experience, especially for a time-sensitive and important service like passports. I hope management takes accountability and improves how appointments and customer service are handled at this location

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