Primo Water Refill & Exchange

Reviews

• NR

  Noemi Rivadeneira

  Oct 22, 2025
  1.0
  The service is horrible !! The worst ever … why to have stress about water Right??? This company it’s perfect for that !! They bring water packs I didn’t request and cleaning products on my bill that I didn’t get it. I was calling multiple times and these workers play as they don’t know anything to help the costumer. I’m going to call costumer service and place a claim for this company.
• FS

  francis silfa

  Oct 18, 2025
  1.0
  Its the worse water delivery company i have ever experienced. They scheduled a delivery for you then they just dont show up and reschedule without letting you know. I cancel my subscription and im waiting for them to pick up the empty bottles and the cooler more than 2 weeks now. They lied to me saying they went and there was nothing outside for pickup, when i told them to check because i have a ring bell camera and they never went to my apartment unit. Talking about i have to put it outside for them to pickup HELLO I LIVE IN A BUILDING UNITS, how im supposed to leave the cooler and bottles out in the street. Lie lie lie thats what this company is and i DO NOT RECOMMENDED!!!
• AP

  Andrea Pinckney

  Aug 29, 2025
  1.0
  I wish I could this company minus 1000 stars. My last delivery was in April. I was told the company did not have anymore glass bottles but mind you I have 6 empty ones lined up outside my door. I was not told about the supposedly glass bottle shortage at first. I spoke to 3 reps within a week and it was the third rep to tell me about the shortage. I was informed earlier this month that the glass bottles are back in stock. I was suppose to get a delivery on the 19 and it never came. I was suppose to get another delivery today, the 29th, and guess what, you guessed it, they never came. I received an email and text message confirming the delivery. I only spoke to a customer service rep who assured me that my water and new dispenser was on the truck. THIS IS THE WORST COMPANY EVER!!! WORST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Did I mention this is the WORST COMPANY EVER!!!!!! W. O. R. S. T!
• MB

  Marina Barbosa

  Jul 19, 2025
  1.0
  The worst service ever. They are trying to fit in the capitalism buying all the brands in NYC but offering a decent service. The monopoly that failed. crazy delays, on the website there is no way to cancel your plan. everything horrible
• GM

  George Mathew

  May 18, 2024
  1.0
  Pathetic delivery schedule. They haven’t delivered water to me in 3 weeks ! Useless, unreliable scam service

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