The UPS Store

Reviews

• DT

  Daniel Toole

  Aug 17, 2026
  1.0
  $3.24 print fee + you have to pay for each copy. Every other UPS store doesn’t charge a BS print fee. Go elsewhere for this service.
• LC

  Leonardo Cicerone

  Aug 7, 2026
  4.0
  There were three people behind the counter. I was only Customer and I had to wait 3 to 4 minutes before asking them to come to help me.
• RD

  Roger Dowd

  Jul 20, 2026
  5.0
  Shelly, Debra and all the staffers are very nice and helpful. I do a lot of print work. They save me trips to Rochester or Batavia for document printing.
• RK

  Rick K

  Jul 17, 2026
  5.0
  have had nothing but a very nice experience at this store. Everyone has been very professional. When I made a mistake they were happy to help and fix my issue.
• HG

  H G

  Jun 6, 2026
  1.0
  I had a very disappointing experience returning an Amazon package. The return instructions clearly stated to bring the item back in its original box, which I did, with the return label attached. When I arrived, the manager immediately started raising her voice and insisting that the item needed to be in a box. I calmly explained multiple times that it was the original box the item was shipped in. Instead of listening, she continued yelling at me. When I asked for my package back, she kept shouting and was extremely unprofessional. After leaving, I called the store back to speak with a manager about the situation. To my surprise, the same employee began yelling and swearing at me over the phone. I have never been treated so disrespectfully by someone in a customer service position. I was completely embarrassed and mortified by the way I was treated, both in front of a store full of customers and during the phone call. No customer should ever be spoken to in that manner. Professionalism and basic respect were completely lacking. Based on this experience, I would not recommend this location.

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