The UPS Store

Reviews

• JC

  jennelle coe

  Jun 28, 2026
  5.0
  Never a problem, nice ppl
• ET

  Elaine T

  Jun 17, 2026
  1.0
  I rarely leave negative reviews, but this location cost me $84 and critical time due to complete incompetence and dishonesty. If you have important documents, DO NOT COME HERE. There are plenty of other competent UPS stores in the area (like the West Seneca location). On Saturday, 6/13, I went in to send a notarized document via UPS, requesting guaranteed arrival for Tuesday. The (female, darker skinned) clerk told me their label and fax machines were broken and that they were out of standard UPS envelopes. She eventually dug out an envelope and charged me $64.47. When I left, I checked the receipt and saw she had shipped it via USPS, not UPS, without telling me. I immediately returned to get my documents back. The clerk refused, falsely claiming that "documents have to be sent via USPS," and told me the package had already been picked up. On a Saturday afternoon? Because she wouldn't hand back my envelope, I had to reprint everything, spend an extra $20 to get it re-notarized, and pay to ship it from somewhere else. To make matters worse, USPS tracking showed the envelope wasn't actually picked up until Monday…meaning she lied directly to my face just so she wouldn't have to void the transaction. As of Wednesday morning, that USPS envelope still hasn't been delivered. I can forgive inexperience, but lying to a customer and charging for an unrequested, inferior service is unacceptable. Management needs to audit their systems and seriously address this employee's behavior. Save yourself the nightmare and go elsewhere.
• HS

  Hesham Sawalhi

  May 18, 2026
  1.0
  The returns process with UPS is not user-friendly and comes with hidden fees. It's frustrating to have to pay extra just to return an item, especially when other shipping companies offer free returns. UPS needs to improve their returns policy and make the process more transparent.
• BP

  blak puppie

  May 16, 2026
  5.0
  This place is great they are very helpful for everything including printing unlike office depot who is rude and don't like to help .
• LC

  lisa Carny

  Apr 28, 2026
  1.0
  I made a 11:00 appointment for notary service. Arrived and was told it was only 10:53 and he wasn't in yet and rudely dismissed.. Waited until 11:15 and asked employee again if he knew if the person was coming and was rudely told he didn't know and he was too busy. Another employee arrived 5 minutes later, walked in and started helping other customers. A man waiting for service asked me what I was waiting for and I told him. Turned out the notary was there and the other employee never told him I was waiting. Soooo incredibly rude. Terrible customer service. Employees need some social training. Don't go here.

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