United States Postal Service

Reviews

• FF

  Forreal518

  6 days ago
  5.0
  I cannot say enough wonderful things about Daevon at the Altamont Post Office. I needed to get my passport processed, so I first went to the New Karner Road Post Office because the website clearly stated that walk-in passport hours were Friday from 10:00 a.m. to 12:00 p.m. When I arrived, there were only two customers in the office—one with an appointment and one other walk-in. Despite the office not being busy and having two employees present, I was told they didn’t have enough staff to process passports. I was even told I could “sit there all day,” even though the employees were standing around and not assisting passport customers. As I was leaving, I saw one of the employees I had just spoken with go outside for a cigarette break. Whether it was an official break or not, it was frustrating because it seemed there was time to help customers who had made the trip based on the posted walk-in hours. I looked at the list of nearby passport acceptance locations and noticed the Altamont Post Office. Since it was getting close to noon, I wasn’t sure if I would make it in time. I called first, and the person who answered—who I later learned was Daevon—immediately put my mind at ease. He kindly said, “Come on over. Don’t worry, I’ll take care of you.” From the moment I arrived, I was amazed. Daevon was working completely by himself, yet he handled everything with professionalism, efficiency, and a smile. He was processing passports, accepting packages, helping customers, answering questions, and somehow making everyone feel welcome. It was obvious that the community knows and appreciates him—customers greeted him by name, and he greeted them right back. Watching him multitask so effortlessly while remaining calm, friendly, and genuinely caring was incredible. Daevon has an outstanding personality and truly cares about the people he serves. He processed my passport efficiently, answered my questions, and never made me feel rushed, even though he was handling the entire office alone. His positive attitude, compassion, and willingness to help turned what had started as a stressful morning into one of the best customer service experiences I have ever had. In all my visits to post offices throughout upstate New York, this was by far the best customer service I have experienced. I wish there were more employees like Daevon. He is a tremendous asset to the United States Postal Service, and his hard work and dedication deserve recognition. I would also encourage the United States Postal Service to look into what is happening at the New Karner Road Post Office. I was not the only person who was turned away that day despite arriving during the posted walk-in passport hours. It appeared that employees were simply unwilling or unmotivated to assist customers. The difference between my experience there and my experience with Daevon at the Altamont Post Office was truly night and day. Thank you, Daevon, for going above and beyond. Your kindness, professionalism, and exceptional work ethic did not go unnoticed. You made a stressful situation easy, and I sincerely appreciate everything you did. Keep up the outstanding work!
• JB

  Jim Burns

  Aug 2, 2022
  5.0
  The Altamont staff are kind, courteous and efficient. I don’t remember everyone’s names but my dealings with Kenny and Devon have been superb. They have gone out of their way to help me. USPS, don’t loose them!
• CF

  Christopher Foltman

  Aug 1, 2022
  4.0
  A post office but friendly.
• LF

  Larry Flynn

  Sep 3, 2018
  5.0
  Friendly small town post office. They have all your needs covered

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