The UPS Store

Reviews

• MJ

  Mrs Jim

  May 12, 2026
  1.0
  Customer service has always been poor, but this staff member really went above and beyond to prove it. Rude, impatient, and unprofessional. Management may want to start staff training soon before this becomes the standard!
• BC

  BETTY CHEN

  Apr 1, 2026
  1.0
  Do not ever go here to return Amazon pacake, they will find any excuse not to do it, give you horrible attitude, be little you like you are stupid, discrinate against you, ask you why dont you go to whole food, if you hate your job so much, you need to self reflect why you work there
• MC

  Marc Chen

  Mar 26, 2026
  1.0
  The worst service, ask the stuf just seal/tape the box, only need on shot, he asks for $1 fees! Never met this man, no smile!
• CM

  Connor M

  Mar 24, 2026
  1.0
  The guy who runs this place clearly does not enjoy his job and wants everyone to know it
• CS

  C S

  Feb 27, 2026
  1.0
  UPDATE: I originally wrote a review for this store about a week ago. The owner has since hidden my review from the public so I copy and pasted it below for you all to view. I was not going to do this however my recipient received their package and it was extremely damaged. It looked like it has been punched and the NEW body mist that was in the package is missing the sprayer?? If the package was damaged in transit the sprayer would still be somewhere in the box NOT completely gone! ______ Original review: The staff at this location very clearly hate their jobs, but that's not my problem and it shouldn't be taken out on customers. Basic customer service is not hard. A simple "hello" or "how can I help you?" goes a long way, but instead, they immediately grab my package and assume I'm making a return. Last Friday, I went in just to mail a package. The guy asked for my phone number, and I clearly said my area code was 808. Somehow he repeated back 516, to which I kindly corrected him. He said "okay" and still repeated back 516. After saying my area code THREE times (which sounds absolutely nothing like 516, by the way), he still entered a completely wrong number-- not just the area code, the entire phone number. After correcting him, he caught a serious attitude and kept cutting me off while asking me for information that HE needed. Due to him constantly cutting me off and his horrible listening skills, he managed to mess up the recipient's name AFTER I spelled it out for them, and somehow my sender address was wrong too. While this is all happening the Asian guy (also mentioned in other people’s reviews) just stood back and watched the show and offered no help for the incompetent employee. In fact he seemed to have found it pretty amusing. On the other occasions I've been there, they have been extremely sassy about taping a package or returning Amazon packages. I strongly recommend not going here unless you're okay playing a risky game with your package and just hoping it arrives where it's supposed to. I mean with their stink and nasty attitudes it's hard to trust they are handling valuable packages with care. They might throw a tantrum in the back, since that's the behavior of toddlers and that's clear in their childish attitudes and incompetency with listening to basic customer information. It's pretty clear they don't care and obviously don't listen--and apparently believe they know my own phone number better than I do. This place is consistently rude, careless, and frustrating. It's unfortunate that many people have to choose a different UPS store that is further, simply because management after multiple negative reviews can't get it together. There's absolutely no excuse for this staff especially after reading several experiences like mine. In conclusion, There is no standard at this store so just save yourself the grief of dealing with useless, unqualified, incapable, and poorly trained staff.

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