The UPS Store

Reviews

• AS

  Adam Shoup

  May 29, 2026
  5.0
  Heather is great. Customer service is always excellent here.
• DW

  Donna Watt

  May 9, 2026
  5.0
  The customer service was incredible! Leslie helped me with getting my Amazon returns figured out and ready to go. They also accepted a USPS package from me.
• PR

  Penny Rubsam

  Apr 22, 2026
  5.0
  While visiting two UPS stores in North Reno yesterday and I met with utter failure. Mostly due to lack of knowledge from younger employees with attitudes. Along with lack of respect for a customer and they didn't give a darn what came out of their mouths. So with a fresh start today when I was in South Reno and that is where I found a super star manager at this location. Deanna L. Callahan took the bull by the horns when my challenge came in the door. I'm carrying a larger package and a fragile piece that sold on an online platform. I had the instructions printed out for every step needed. Then the name of the company did not show up in her register. She picked up the paperwork I had, apologized for the delay, took off towards the back and with expert critical thinking solved the problem. After that it was a breeze. I am so grateful she could help. And I believe she just earned her angel wings in heaven.... :-)
• LL

  Logan

  Apr 16, 2026
  5.0
  Deanna, Heather and Eva have been helpful, knowledgeable, talented and are always giving each other respectful and constructive feedback. Deanna helps me with getting business cards, Heather helps me ship out packages always giving me the best bang for the buck. Eva is super polite and observant for someone new. No one ever just stands around they are always doing something. 100% would recommend someone coming to this location.
• MC

  Michael Callahan

  Apr 16, 2026
  5.0
  The staff really try to help. When they don't know an answer to one of my off the wall questions, they take the time to find the answer. That is real customer service!

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