United States Postal Service

Reviews

• MA

  Maria Fernanda Choachi Acosta

  2 days ago
  5.0
  Good service
• AM

  albert martinez

  Aug 25, 2026
  5.0
  The clerks here are always friendly and helpful. Every time I have to stand in line, they have multiple windows open, so you do not wait long. I pass two other post offices to use this one.
• VB

  Vicki Bachli

  Aug 21, 2026
  5.0
  The cashier that helped me was very helpful and I got my PO box
• SL

  SP L

  Aug 13, 2026
  5.0
  4:44 Kristin helped me without any issue and I am so appreciative towards her.
• NS

  Nicole S

  Jul 24, 2026
  1.0
  I came to the Lake Mead location after first visiting the Meadow Mesa post office, where my manager had originally been told our business mail would be held while a replacement mailbox key was being arranged. Meadow Mesa then informed me that they did not service our address and sent me to Lake Mead instead. By the time I arrived, I was already frustrated, but I still approached the counter and simply asked, “So how do I get my mail?” Christine immediately began talking over me and repeatedly chastising me about the ZIP code written on the pickup ticket. The ticket had been completed by a USPS employee at the other location, so I had no control over what was written on it. Despite that, I was continuously spoken to as though the error was somehow my fault. After several rounds of back-and-forth, Christine brought over a supervisor. He also immediately began explaining that the ZIP code was wrong. I stopped him and explained that one of their own employees had written the ticket, and I did not appreciate being blamed or lectured over information I did not provide. I was then asked to produce a lease for the business property, followed by proof that I worked there. I was wearing a company shirt clearly displaying the business name, had identification confirming I was the person listed on the pickup ticket, and had already been designated as the secondary person authorized to collect the mail. Somehow, none of that initially seemed sufficient. I was eventually told that USPS could not make the mailbox keys and that we would need to contact our property manager. At that point, I gave up trying to resolve the key issue and asked only how we could receive the mail currently inside the box. The supervisor said he would go open the mailbox and bring the mail back to me. Finally, an actual solution. He returned with our mail—and a set of mailbox keys. Yes, the same keys I had just been told USPS could not make and that we would need to obtain from the property manager. Even after the issue was resolved, I was once again reminded about the ZIP code. Between being talked over, blamed for another employee’s mistake, asked for excessive documentation, given conflicting information, and then handed the exact keys I was told they could not provide, this was one of the most frustrating and unnecessarily condescending customer-service experiences I have had.

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