The UPS Store

Reviews

• CL

  Cynthia Logsdon

  May 1, 2026
  5.0
  Josie worked so hard to resolve my issue. More than she needed to, and I was so grateful ! A 3-hole punch request just wasn't possible in the end, but the effort involved shows how hard they will work for their customers
• JM

  Jenny Mitchell

  Apr 27, 2026
  1.0
  You lost a package of ours and nobody at your store cares. You are literally costing us thousands of dollars. Full of excuses, but no results. Could not be more frustrated.
• MP

  MW Plays101

  Jan 24, 2026
  1.0
  The customer service at the store is absolutely horrible. I was thrown a laminated piece of paper because their service is horrible. You have to get on their wireless and just told here that’s our password probably the worst attitude I’ve ever experienced from anybody and then after needing to print out a label, I was told sorry you need to print this out. Can I help the next guest and completely bypassed. after going to finding a place to print this out and then realized they could’ve printed it for me had she had any customer service and offered it? I absolutely hate the UPS store.
• MH

  M Hollins

  Dec 27, 2025
  1.0
  I dropped off a package at 8am on 12/22/25 the customer service representative assured me the package would go out at noon. The package didn't get labeled until 5:48pm. Why did it take over 8 hours? Very Lackadaisical. This is not the first time I've experienced a problem with UPS Aliante. So now my package is delayed until January 2, 2026 instead of December 29, 2025. Please don't blame it on the holidays. Take ownership of your lack of customer service.
• JA

  Jesse Arentz

  May 5, 2022
  2.0
  The staff was professional and nice. My issue is with UPS corporate. The store does not have an e-mail for the customer to forward their email for printing. Every other mail box store and Fed Ex has this option. The process has to be done by logging on to your personal account on their computer. Besides the obvious security issues inherent in that, the website is bad. UPS tries to sell you their product on the home page, through Google chrome. It seems to take a couple turns to access your Google account. And all the while the clock is ticking…at $5 for 5 minutes. A couple minutes in, it is asking if you want more time, not the last 30 seconds. It’s confusing, because it is threatening to log you off and then you would have to start over. All this being said, I had 2 pages to print. The cost was $10.50. I will never use another UPS store again and I was about to get my PO Box there. I just moved to the neighborhood. Again, not the staff’s fault. Simply, an overly greedy corporation in already tough times, missing their core concept. A penny wise and a dollar short.

Frequently Asked Questions About The UPS Store