FedEx Ship Center

Reviews

• HH

  Hatmaster

  6 days ago
  2.0
  I did not have a great customer service experience here. I waited in line for about 20 minutes while the one woman (no name tag) at the counter helped the man in front of me with a complicated package issue. The woman at the counter was friendly and helpful to this man, so I naively thought she would be friendly and helpful to me. Nope. When I went up to the counter to discuss how to ship my packages, I greeted her and tried to tell her about the special labelling, weighing and handling they required. I had done most of this myself and just needed her to weigh the packages, enter the recipient addresses to create shipping labels and pay for the shipping cost through a work account. I needed the package weights to so I could record the weights on the special packaging labels on the outside of the packages. She did not greet me back and just kind of stared at me, looked annoyed and said nothing at first. I put the first box on the scale and asked if she could give me the weight. She gave an irritated sigh and said I could look at the scale and weigh the packages myself while she helped the next customer, a man who was picking up a very large box. Observing her help this man was like seeing a completely different person; she was immediately friendly, polite and helpful to him, engaged in friendly conversation with him and gave him his box cheerfully. Once she was finished with him, she came back and went right back to being cold, robotic and unfriendly with me. It was such a strange, stressful experience. The packages I was shipping (for work) were quite expensive and complicated for me to ship and I literally did all the work except type the recipient names into the FedEx system and bill my work account. I remained calm and polite the entire time and the woman remained unhelpful, unfriendly and a little rude at times. I'm guessing this lady is the same one many, many other customers have complained about here. She's clearly worked at this location for several years and is capable of providing helpful, friendly customer service. I saw her do so with the man in front of me and the man who was behind me. I was not demanding or difficult, was prepared and did almost everything myself, except the part of the shipping process I couldn't. But she obviously picks and chooses who she decides to be good at her job with and obviously I wasn't a chosen one to bestow her customerly benevolence on. And clearly the management at this particular location doesn't care that she is basically rude to some customers and kind and helpful to others. I plan to avoid ever using this location for anything ever again. I would suggest that the management at this location give this particular woman some coaching on providing better customer service to every person she deals with (instead of just the ones she mysteriously decides to be courteous and helpful to). But, since she's had so many complaints about her over several years and has clearly not changed her attitude, it seems highly unlikely that management will do anything stop her from being rude and unhelpful to people she deems are unworthy of good customer service.
• RH

  Robert Herrera

  May 7, 2026
  5.0
  Answered all of my questions and got me in and out quickly
• KS

  Ken S

  Apr 29, 2026
  5.0
  Last Saturday around 2:30 pm I was in serious break down mode. My FedX let letter pack was to be delivered on the following Monday April 27, 2026. I absolutely needed the contents in the letter pack to purchase certain items. Monday would be pushing the envelope ( no pun intended ) and I would have been a grey bald headed man instead of a nice brown tan bald man. I don't have hair up there but just like seeing a ghost, or being on my say 90th birthday or fall out of a plane at 5000 feet with no parachute. You more than likely will end up with GREY HAIR. MY SCALP WAS TURNING GREY. YET the young lady customer service representative was more than a customer service representative. She was a family member determined to help a family member out. She didn't have to look for my letter at all. She did it out of the kindness of her heart. That is the kind of stuff we would say in the military. " She went above and beyond the call of duty . I didn't get her name but. Nice Gal...late 20s ... physically fit helped me at 2:45pm Saturday afternoon @ FedX, 1121 W Cheyenne Ave Las Vegas, NV 89030. She should have been an Army Ranger. Why...CUZ SHE KICKS ASS! THANK YOU KEN SMITH U.S. ARMY VET TAKE NAMES ...NO PRISONERS!
• MB

  M Bartlett

  Apr 28, 2026
  5.0
  Fast in and out.. great service
• LB

  Leanne Beasley

  Apr 10, 2026
  3.0
  I chose this location because I had 3 very large boxes and thought someone might be able to help me bring them inside here. Not so. They had carts but then expected you to lift the box onto the rollers set at waist height. One of the boxes was 70#! Fortunately another customer was nice enough to help me.

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