United States Postal Service

Reviews

• RR

  Rachel

  Aug 21, 2026
  1.0
  Absolutely terrible service. There was only one employee working with eight people ahead of me. After waiting 40 minutes, there were still two people in front of me. This location is painfully slow and clearly understaffed. Now I completely understand why it has a 2.2 rating. One of the worst USPS locations I’ve ever visited.
• SR

  Sarah Rogers

  Aug 12, 2026
  5.0
  Very knowledgeable and friendly staff
• NH

  Nelson Himmelstein

  Aug 5, 2026
  5.0
  Friendly neighbor Local Post Office
• A

  레지쿤

  Aug 1, 2026
  3.0
  I have been using this "Hold for pickup" service for the past five months, and every package has been routed as if it were addressed to a "nonexistent P.O. Box" at the destination post office. When I spoke with USPS employees, they told me not to use the post office's address on the shipping label. Instead, they said I should enter the recipient's home address and select the "Hold for Pickup" option. However, the USPS website is the only way to purchase the "Hold for Pickup" service online. When purchasing this service through the USPS website, the system first requires you to enter the recipient's home address. After entering the address and selecting "Hold for Pickup", it displays a list of nearby USPS post offices. However, after selecting a post office, completing the purchase, and printing the shipping label, the recipient's home address is replaced with the address of the selected post office. This appears to be the root of the problem, as the package is then processed as though it were addressed directly to the post office rather than clearly identified as a "Hold for Pickup" shipment. As a result, the package is repeatedly treated as mail for a nonexistent P.O. Box at that post office. To be honest, I'm not certain whether this is a flaw in the online label-generation system or an issue with USPS's internal processing procedures. Occasionally, the printed label does include the words "Hold for Pickup." However, even in those cases, the USPS tracking page consistently shows the package as having been delivered to a "P.O. Box" rather than being held for customer pickup. Because this happens regardless of what is printed on the label, I cannot determine whether the problem lies with the online label generation process or with the way USPS processes "Hold for Pickup" shipments after they enter the mail stream. But at first I thought I was the only person experiencing this issue, but I recently learned that many other customers and sellers in different areas have been encountering the same problem for several months. I understand that labels created directly at a USPS retail counter do not have this issue. However, as an online seller, it is simply not practical to visit a post office and wait in line every time I need to ship a package. Many ppl have already reported this issue to USPS Customer Service, but unfortunately, those reports have not led to a resolution. This issue has nothing to do with whether I rent a P.O. Box. It also occurs when I ship packages to other people using the Hold for Pickup service. I have always tried to remain polite and cooperative when discussing this issue with USPS employees. However, I no longer want to argue with postal staff over the same problem, and I certainly do not want to inconvenience the other customers waiting in line behind me. I understand and appreciate the hard work of USPS employees, but my sincere hope is that this is not simply the result of inconsistent procedures at my local post office or a handful of individual USPS locations, but rather that USPS will investigate the issue thoroughly to determine whether there is a broader problem with the "Hold for Pickup" system and resolve it accordingly.
• KB

  Kataya Budd

  Jul 8, 2026
  1.0
  I am extremely disappointed and frustrated with my experience with this USPS location and the handling of my P.O. Box and mail forwarding situation. I rented a P.O. Box on May 18, 2026, submitted multiple Change of Address requests, completed the required identity verification steps, and have spent the past month consistently checking my P.O. Box and following up with USPS regarding missing mail. Since June 2–3, I have gone to this location almost every day to check my box and ask whether any mail is being held for me. I have received some forwarded mail, but many important pieces of mail that should have arrived have not appeared. I have repeatedly asked for clarification regarding my Change of Address requests, which verification was completed, which address was processed, where my mail is being routed, and whether anything has been returned to senders. I have not received clear answers. I was recently informed there may be multiple P.O. Boxes or conflicting information associated with my account, creating even more confusion. I need USPS to explain where my mail has been going since May 18, why my forwarding requests have not been properly handled, and whether my mail has been returned or improperly routed. I finally contacted USPS Customer Service and requested an investigation. During that call, while I was explaining the ongoing frustration, stress, and concern caused by not receiving my mail, the representative I spoke with was chuckling and laughing throughout the conversation. I felt dismissed and did not feel that my concerns were treated with the seriousness, professionalism, or empathy expected when dealing with someone’s personal and potentially sensitive mail. I also want to address concerns regarding my experiences at the location. I have observed behavior from some front counter employees that felt unprofessional, including inappropriate music and joking around while assisting customers. I also encountered an individual assisting at the counter who was not clearly identifiable as USPS staff, which raised concerns about professionalism and customer trust. I have an active USPS customer service case (#89707764), and I am requesting a full investigation, accountability, and a refund for services that I have paid for but have not been able to properly use. This is not a complaint based on one interaction. This is after an entire month of repeatedly attempting to resolve a serious issue involving my personal mail and receiving no clear explanation. I hope USPS management reviews this matter and provides answers regarding my mail, my P.O. Box services, and the handling of my Change of Address requests.

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