The UPS Store

Reviews

• SC

  Sarah Cameron

  Oct 8, 2026
  1.0
  🚨 MONEY-SAVING TIP — CHECK BEFORE YOU SHIP! 📦💰 I just wanted to share this because I was honestly shocked by the price difference between UPS Store locations. Apparently, UPS Store locations can set their own prices, and the difference can be HUGE. This UPS Store location on Rainbow was charging me almost DOUBLE what the UPS Store at Durango & Warm Springs charges to ship the exact same package
• QC

  Quian Cunningham

  Oct 3, 2026
  5.0
  Fast service and very helpful staff.
• GA

  Gina A

  Sep 24, 2026
  5.0
  I love this store, customer service is beyond to any expectation, any single time amazed me their service. Thank you, I’m customer since 2006
• MF

  Mariagianella Flores

  Sep 15, 2026
  1.0
  I am extremely disappointed and concerned about my experience at this UPS Store location, and I will not be returning. On August 31 at approximately 2:30 PM, I dropped off a package that I was returning to a merchant. The employee at the counter took my package and gave me what I believed was a drop-off/shipping receipt. He also told me I needed to purchase a shipping box, which I did, and I received a separate receipt for that purchase. On September 9, I noticed that the merchant still had not received the return, so my refund had not been processed. I returned to the UPS Store on September 10 and showed two employees the receipts I had been given on August 31. That is when I was told that the “receipt” I had been given was NOT actually proof that my package had been dropped off. The employees told me that perhaps UPS had lost the package because it was supposedly picked up. They then processed the shipment in their system on September 10 and finally provided me with what they said was an actual receipt/tracking information. I was told to wait a few days and follow up. By September 14, the package still had not been received by the merchant, so I returned to the store again. The employee I spoke with acknowledged that the situation was strange but told me I needed to contact UPS Customer Service because “packages get lost all the time.” I was also told that if UPS could not locate it, I should simply contact the merchant and ask them for a refund. This entire situation is extremely concerning. I physically handed my package to an employee on August 31, yet according to what I was later told, I was not provided an actual drop-off receipt and the shipment was not processed until September 10, 10 days later. I still do not have a clear explanation of what happened to my package during that time. I cannot say exactly what happened to my package, but given the circumstances, I am extremely suspicious of how it was handled and believe this needs to be formally investigated. UPS Customer Service has now opened an investigation, and I am also filing a formal claim/report regarding this incident. I strongly recommend that anyone using this location make sure they receive an official UPS drop-off receipt with valid tracking information BEFORE leaving the store. Based on my experience, I will never trust this location with another package.
• SS

  Summer

  Aug 4, 2026
  5.0
  Best UPS store in town. Finally have consistent customer service and people that work there that arent impatient and mean. I have noticed it’s a group of younger kids that run this place and I have to admit whomever the peoples that hires here they definitely understand how to demonstrate and require good customer service, especially in a UPS store. I applaud this place after having a few failed attempts in the customer service department. Now they finally have it! If you want the best customer service for a UPS store come to this store. It’s the best!

Frequently Asked Questions About The UPS Store