The UPS Store

Reviews

• LE

  Leiddy Jane Evaristo

  1 day ago
  5.0
  I have had several documents notarized here and TJ was such a big help! He is amazing and doesnt hesitate to help out when he can. You need more workers like him! I also drop off my returnd at this location and all the workers always have a smile on their faces! Definitely my fave UPS Store!
• JN

  Jaymond Nadonga

  1 day ago
  5.0
  Unlike a lot of shipping centers that get completely swamped, this location is pleasantly not too busy, making it quick and easy to get in and out without standing in a long line. A huge shoutout goes to ANNA! who handled our shipping needs perfectly. She was incredibly helpful, efficient, and made what could have been a stressful task entirely seamless. The customer service here is top-notch, and having an associate who goes out of their way to ensure everything is packed and sent correctly makes all the difference. I will definitely be making this my go-to branch for future shipping!
• ZN

  zarah nunag

  4 days ago
  5.0
  I had a great experience at UPS! Sebastian who helped me was extremely helpful, friendly, and patient. He took the time to answer my questions and made everything so easy and stress-free. It’s always nice to receive such great customer service. I really appreciate his help and would definitely come back again!
• JL

  Jazmyne Lopez

  Sep 23, 2026
  5.0
  Sebastian was incredibly efficient and patient with all my questions, especially considering how close it was to closing time. I highly recommend this location if you’re looking for kindness, care, professionalism, and efficiency. Thanks again, Sebastian!
• MF

  Mariagianella Flores

  Sep 14, 2026
  1.0
  I am extremely disappointed and concerned about my experience at this UPS Store location, and I will not be returning. On August 31 at approximately 2:30 PM, I dropped off a package that I was returning to a merchant. The employee at the counter took my package and gave me what I believed was a drop-off/shipping receipt. He also told me I needed to purchase a shipping box, which I did, and I received a separate receipt for that purchase. On September 9, I noticed that the merchant still had not received the return, so my refund had not been processed. I returned to the UPS Store on September 10 and showed two employees the receipts I had been given on August 31. That is when I was told that the “receipt” I had been given was NOT actually proof that my package had been dropped off. The employees told me that perhaps UPS had lost the package because it was supposedly picked up. They then processed the shipment in their system on September 10 and finally provided me with what they said was an actual receipt/tracking information. I was told to wait a few days and follow up. By September 14, the package still had not been received by the merchant, so I returned to the store again. The employee I spoke with acknowledged that the situation was strange but told me I needed to contact UPS Customer Service because “packages get lost all the time.” I was also told that if UPS could not locate it, I should simply contact the merchant and ask them for a refund. This entire situation is extremely concerning. I physically handed my package to an employee on August 31, yet according to what I was later told, I was not provided an actual drop-off receipt and the shipment was not processed until September 10—10 days later. I still do not have a clear explanation of what happened to my package during that time. I cannot say exactly what happened to my package, but given the circumstances, I am extremely suspicious of how it was handled and believe this needs to be formally investigated. UPS Customer Service has now opened an investigation, and I am also filing a formal claim/report regarding this incident. I strongly recommend that anyone using this location make sure they receive an official UPS drop-off receipt with valid tracking information BEFORE leaving the store. Based on my experience, I will never trust this location with another package.

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