The UPS Store

Reviews

• CM

  Carlos Morgan

  Sep 22, 2026
  1.0
  You would think that when you physically hand a package over to a staffed UPS Store, your package is safe and there will be a reliable chain of custody. That was absolutely not my experience. The package contained a $7,000 device and has now been missing for over a month. Management says their RFID records confirm the package left the store on August 20, 2026, yet despite having RFID tracking technology, they still cannot locate the package or explain exactly what happened to it. To make matters worse, I was told the shipment was only covered for $100 because of what I supposedly agreed to when signing the electronic pad. The problem is that the signature-pad process is so poorly designed that you do not clearly understand what you are signing or that you may be accepting a $100 declared-value limitation on a valuable shipment. Had that been made clear, I obviously would not have knowingly shipped a $7,000 device with only $100 in declared value. I entrusted this package to a UPS Store employee, not an unattended drop box. Customers should be able to expect that an important package handed directly to an employee will be properly tracked and accounted for. I am escalating this to upper management and corporate because the response so far is unacceptable. Having RFID tracking but still being unable to locate a $7,000 package after more than a month raises serious questions that deserve a real explanation—not simply an apology and a $100 claim payment. Horrible handling of this situation by management. I will not trust this location with another valuable shipment. Use FedEx instead.
• AA

  Ara

  Sep 13, 2026
  5.0
  ​I came in to ship a fragile item and was instantly impressed by how helpful and professional the staff was. Breana walked me through the best shipping options, answered all my questions patiently, and handled my package with extra care. It's rare to find customer service this attentive and fast. Highly recommend this store to anyone looking for hassle-free shipping!
• RG

  Rosa Guevara

  Sep 11, 2026
  5.0
  Perfect customer service, and amazing workers. Whether dropping off quick returns, printing documents or packing up fragile shipments, the team works fast while ensuring every item is handled with incredible care and attention to detail. The store is consistently spotless, well organized and running seamless even during busy hours. It is honestly a rare to find customer service this dependable, top tier and polite!!!
• SC

  Suave Joker (coltylerbernard13)

  Sep 10, 2026
  1.0
  DO NOT USE THIS MAILING SERVICE!!!! We shipped 15+ boxes with this “UPS” shipping service, and every single box that was marked “fragile” was destroyed. We made sure to wrap all glassware in bubblewrap and mark all the boxes with multiple “fragile” stickers and ALL the glassware was completely destroyed. The worst part is, when we went through the steps to collect the insurance that we got for all our boxes, UPS refused to pay. Even though we provided a ton of photo evidence and proof of shipment, they refused to pay for the damages they caused. I don’t blame the staff working this particular store, because they were super friendly and professional, however, it’s clear that whoever’s in charge of shipping these boxes do not care. Please avoid using any UPS services in the future if you care about your heirlooms and possessions
• GL

  Gregory Lane

  Sep 5, 2026
  5.0
  I am proud to give The UPS Store my highest rating for consistently delivering exceptional customer service, professionalism, and reliability. Every visit is met with a friendly smile, knowledgeable staff, and a genuine commitment to helping customers with their shipping, printing, packaging, and business needs. What truly sets The UPS Store apart is their attention to detail and dedication to customer satisfaction. Whether handling an important shipment, assisting with document services, or providing expert packaging solutions, the team always goes above and beyond to ensure everything is done right the first time. Their efficiency, courtesy, and willingness to help make every experience stress-free and enjoyable. In a world where outstanding service is becoming increasingly rare, The UPS Store continues to set the gold standard. Their consistent excellence, professionalism, and customer-first approach have earned my trust and loyalty. For anyone seeking dependable service and exceptional support, I highly recommend The UPS Store.

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