FedEx Ship Center

Reviews

• NN

  Nae

  6 days ago
  1.0
  I had an awful experience coming in today. The two women at the front were rude, dismissive, and completely unhelpful from the moment I walked in. I came in to create a shipping label and get a box to ship out a package for the company I work for. It was my first time handling this process, so naturally I had questions. Instead of offering any kind of assistance, one of the employees rudely said, “Yes, we can make the shipping label, but you have to box it yourself,” while pointing me over to the self-packaging station like I was an inconvenience. I handled the packaging myself, but when it came time to create the label, she asked for the ZIP code, which I didn’t know off the top of my head. I called my manager and found out I had been given the wrong address information initially. That part was my mistake, so I reopened the box to get the correct paperwork and handed it directly to her to avoid any more confusion. Instead of being understanding, she immediately told me I had to use another box, without clearly explaining anything or showing any patience whatsoever. Then she asked for my ID, which was in my truck, so I stepped outside to grab it. While I was gone, three men walked in, and when I came back inside, her entire attitude had changed. Suddenly she was friendly, welcoming, and helpful to them — a complete contrast to the way I had been treated the entire time. That made the situation even more frustrating and upsetting. By the end of the interaction, I was completely fed up. No customer should be treated like they’re a burden simply because they’re unfamiliar with a process and asking for help. FedEx seriously needs to do better when it comes to hiring and training employees. Basic professionalism, patience, and respect should not be too much to ask for.
• SM

  Samuel Merriken

  May 12, 2026
  1.0
  Your FedEx drivers do not show any care when delivering packages., again just watched on my ring camera delivery women drop box over 5ft to our courtyard wall instead of taking the extra 3 seconds to open the gate.,
• PC

  Paul Chavez

  Apr 1, 2026
  4.0
  Entrance in Southside. GOOGLE had me me drive to the west side of building which is an employee only
• CN

  CHARLES NGUYEN

  Mar 7, 2026
  1.0
  Bad customer service. Door said open at 9:00 am but they came late & open at 9:10am.
• MM

  Melanie

  Mar 5, 2026
  5.0
  I visited this location on March 5th at 3:57 PM and had a great experience. There were two ladies working at the front, and both were incredibly friendly and welcoming. Since it was my first time coming to this location, I really appreciated how kind and helpful they were. The transaction was very fast, I was in and out within about two minutes. Unfortunately, I didn’t get their names because everything went so quickly, but I wanted to make sure they were recognized for their great service. I’m very happy with the service I received and would definitely come back again.

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