The UPS Store

Reviews

• MP

  Ms Pichardo

  1 day ago
  1.0
  I am extremely disappointed with the customer service I received at this UPS Store. When I arrived, I simply asked the employee to purchase a box so I could pack my own package. At no point did she explain that she would be responsible for packing or sealing it. When she refused to seal my valuable package in front of me, I offered to do it myself to avoid any further delays. However, she refused, claiming that I had paid for a packing service and therefore she had to do it herself. This was never explained to me, and I had only asked to purchase a box. I was patient and gave her time for the line to get shorter, but more customers kept arriving, and she continued assisting them while leaving my package unpacked and unsealed in a corner. What made the situation worse was her extremely rude attitude. She spoke to me disrespectfully and walked away while I was still speaking. I am requesting that management review the store’s security camera footage, as the interaction took place inside the store and may have been recorded. Most importantly, I am extremely concerned about the safety of my valuable item and whether it will be properly packed, sealed, and shipped on time. I am requesting an immediate investigation, confirmation of my package’s condition and shipping status, and a response from the store owner or management. No customer should have to experience this level of disrespect or uncertainty when trusting UPS with a valuable package.
• SA

  Shlok agarwal

  Sep 30, 2026
  5.0
  Got charged $29 to send an envelope from Woodbridge NJ to Jersey City, NJ. This includes a $7 fuel surcharge. Edit: I intially gave 1 star but store owner called personally to explain this is a UPS issue and not a store issue. So changing to 5 stars only to acknowledge the care/concern shown by the store owner. I still think the pricing is outrageous. USPS would send out the envelope for a fraction of the cost.
• PS

  Prátik Shringarpure

  Aug 24, 2026
  5.0
  I recently visited this store to get a banner and some printing done, and I was very impressed with the service. The staff helped me choose the right design and made sure everything looked exactly the way I wanted. The banner quality was excellent, the printing was clear and professional, and the pricing was reasonable. The whole process was quick and easy, and I would definitely recommend this store for banners and printing services!
• NM

  NANDAN M

  Aug 24, 2026
  5.0
  The customer service here is outstanding, and the staff are always friendly, helpful, and welcoming. I visit this store regularly for my everyday needs, and every experience has been smooth and pleasant thanks to their professional team. The printing services are reasonably priced, and the parcel services are fast and reliable. Everything is handled efficiently, making the entire process quick and hassle-free. I highly recommend this store to anyone looking for excellent service!
• YH

  Yash Hirve

  Aug 24, 2026
  5.0
  The customer service here is absolutely amazing, and the staff are always very helpful and welcoming. I visit this store regularly for my everyday tasks, and I’ve always had a great experience with the friendly and professional team. The printing charges are very reasonable, and the parcel services are excellent. Everything is handled quickly and efficiently, which makes the whole process super convenient. I highly recommend this store to everyone!

Frequently Asked Questions About The UPS Store