The UPS Store

Reviews

• JS

  Jeffrey Snuggs

  Jul 27, 2026
  5.0
  Friendly and professional.
• PM

  Paul Musho

  Jul 24, 2026
  1.0
  They wanted to charge me $100 to ship an envelope overnight in NJ. Post office across street is $35
• JN

  John Nanavati

  May 6, 2026
  2.0
  I can't say that this was the most friendly staff I've met. I walked in to give my package said my hellos and received a gruff response. I definitely recommend customer service training.
• SD

  Shamus Dick

  Apr 13, 2026
  1.0
  Grumpy, unhelpful workers. Amazon return instructions said package the two items for return and gave me one code to do so. The guy said he needs 1 code for each item and wouldn't take the return, despite the QR code saying there are 2 items. Luckily, another customer stepped in with a suggestion which solved the issue. Then the UPS guy charged me $3 to tape my two boxes together. Terrible customer service.
• EM

  E. M

  Mar 28, 2026
  1.0
  The WORST customer service experience. If you need a notary, be sure to go to UPS in Cranford or Kenilworth. Michael was very unprofessional in how he speaks (demeaning) to customers. He is providing a service which is at a cost so he should understand how to speak to customers and inform them of their requirements to notarize instead of assuming the customer is aware. I will not be returning for any services at this location.

Frequently Asked Questions About The UPS Store