The UPS Store

Reviews

• CC

  Christine

  2 days ago
  5.0
  After a UPS driver delivered my package to the wrong address in Miami, Kenny was excellent with getting support on the phone and pushing for the driver to retrieve the package and re-deliver to the correct address. Thank you Kenny!!
• MP

  manuela pedranobre

  Aug 6, 2026
  1.0
  If you really need a package look for another location .The service is horrible.Even though the app was giving me info that my package was delivered there 34 minutes before and I was the only costumer in the store, the dispatcher told me to route the package to my house which would take another two days to arrive.he did not take time to look through the cart that was filled with boxes. I had to go to the mall I buy the piece in question since this was a gift for a birthday and we cannot change birthday dates ! Definitively do not recommend.
• BB

  Ben Brill

  Jul 4, 2026
  5.0
  Really friendly staff, no line and good environment. Totally recommended.
• AA

  Aponte Angella

  Jun 8, 2026
  1.0
  Don't bother unless you enjoy sweating in a sauna Came in on a 90 degree day and the AC was completely off. Like, really? The owner is clearly too cheap to run the air conditioning in the middle of June. I was literally dripping sweat just waiting in line — which was super long, by the way, because there was only ONE person working. One employee on a packed, boiling hot day. Come on. And the staff that IS there? On their phones the whole time. Not helping customers, not doing anything useful — just scrolling away like the rest of us don't exist. Oh and one of the workers keeps calling older women "miss" instead of "ma'am." I don't know if nobody told him that's rude but someone needs to, because it's pretty disrespectful honestly. The only reason this isn't one star is because of the quiet soft-spoken kid who was working that day. That guy is genuinely so polite and helpful — he was the only one actually doing his job with a good attitude. Give that man a raise, seriously. He deserves way better. Owner needs to get it together — turn on the AC, staff your location properly, and maybe teach your employees to put their phones down. Won't be coming back anytime soon.
• TA

  Tamara Aguilar

  Jun 4, 2026
  5.0
  Kenny is always there and always working stops what’s he doing and greats you and lines may look long but he moves them with his team as well. Thank you

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