Staples

Reviews

• TT

  Tony T

  2 days ago
  3.0
  Shopping for school supplies. Had almost everything. Oh well
• MB

  Ms B7

  6 days ago
  1.0
  Order 1 photo and took 7 hours for same day pick up … better off going to Walgreens or CVS
• NO

  Nancy Oyola

  Jul 28, 2026
  1.0
  Employees are lazy and don’t like to offer help
• CF

  Capella Flavors

  Jul 22, 2026
  5.0
  very good very organized and have everything we are look for. 5 Start
• RR

  R.B.

  Jul 2, 2026
  1.0
  I visited this Staples location to return several Amazon items and an Old Navy purchase through Happy Returns. The Happy Returns process was quick, efficient, and completely hassle-free. Afterward, I went to the cashier to process five separate Amazon returns. Once the associate finished scanning my items, I asked for a receipt but was told this location does not provide one and that I would receive confirmation from Amazon within 24 hours. Since I've experienced the same process at other Amazon drop-off locations, I accepted that explanation and left. A few minutes later, I received confirmation that only one of my five returns was in transit to Amazon. Hours passed, and the other four returns never updated. I contacted Amazon to report the issue. Later that evening, I received a refund for the first item, but there was still no indication that the remaining four returns had ever been processed. I called Staples and spoke with a supervisor, who told me that "these things happen" and suggested the barcode had likely glitched. He advised me to return to the store the following day so the barcodes could be rescanned, even though I no longer had possession of the items. I went out of my way to return the next day and asked to speak with the supervisor. Instead, two other employees assisted me. They told me I was "lucky" that the previous day's Amazon returns had not yet left the store. After searching through multiple boxes, they found my items and rescanned them. They explained that the original associate had failed to properly process each individual return, meaning Amazon would not have had a record that I returned those items and I likely would not have received my refunds. To make matters worse, they handed me four receipts, but two of them were for someone else's returns. At that point, I had to verify everything myself because I no longer had confidence that the process was being handled correctly. Throughout this entire experience, I remained calm, polite, and respectful to every employee I interacted with. Unfortunately, the customer service and handling of my returns were unacceptable. Without any receipt or proof that my items had been dropped off, I had no way to demonstrate that I had returned them. Had I not gone back to the store quickly enough the next day, I could have lost my money. Going forward, I will not use Staples for Amazon returns and will instead continue using Whole Foods, where I've never experienced these issues. I took the time to write this review because I don't want anyone else to go through what I experienced. This situation highlights the need for better employee training, more accountability, and a more reliable return process. I sincerely hope this feedback helps improve the customer experience at this location.

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