The UPS Store

Reviews

• VZ

  Vivian Zohrabian

  Sep 12, 2026
  5.0
  I had such an amazing experience at this UPS Store. I actually always do, but today really stood out. I came in at 8 a.m. on a Saturday morning with about 10 boxes of returns, and my worst nightmare happened: I messed up the order of my scans and somehow mixed up all of the boxes. It turned into a huge cluster-you-know-what, which is personally my worst nightmare because I usually have everything organized and prepared well in advance to make the process as seamless as possible for both myself and the employee helping me. Today, however, I was a mess — and EJ was BEYOND patient. She was so kind, sweet, friendly, and incredibly helpful throughout the entire process. She handled everything with such professionalism and never once made me feel rushed or like I was inconveniencing her, even though I absolutely felt like I was! Thank you so much, EJ. Exceptional customer service is becoming harder and harder to come by, and you truly went above and beyond. You made what could have been a stressful Saturday morning so much easier.
• TP

  The Porcelain Pig

  Aug 7, 2026
  5.0
  The BEST UPS location in the area. Staff members are extremely helpful and polite. Recognize not everyone walks in fully prepared and has patience. I recently had to be fingerprinted and needed a background check which this store facilitates, and they were excellent in working with me. Thank you!
• LN

  lou nine

  Jun 20, 2026
  5.0
  Simple and quick
• LM

  Laura McGowan

  Jun 17, 2026
  1.0
  I will add to the multitude of BAD reviews which I am in no way surprised they have. NASTY, RUDE, UNPROFESSIONAL guy at the counter ( “Dom” if that’s even his real name)? I Had 1person in front of me . Both of us doing Amazon returns. The assistant mgr “emily” told me if i had QR codes to go over and use the do it yourself machine ( have never used it , but i figured it out) . My last item however did not print out a sticker like it’s supposed to and it said to “see clerk” . So i went to counter and told the guy it’s telling me to see you. He points to line of SEVEN people deep now and says well get back in line. I said I was ahead of all these ppl though. He said no you’re not , you went over to the machine. I said yes because she TOLD me to? he said well you’re not anymore special than these people so get back in line. I said i don’t think I’m more special but that’s what’s fair ? he said leave then. Just really poor customer service . a nice gentleman in the line even said i could go in front of him. He said “ i have issues in this place all the time too “.
• MM

  MistrGrizz

  Jun 2, 2026
  3.0
  When going here do not expect genuine help all the time. Some workers will do the bare minimum and accept that as work. I would recommend going to another location if you want the proper help and questions answered. I was running late and the women assistant manager and some tall kid just stood there pointing at papers telling me they can't help me. ( I wouldn't have been an issue if they were busy or something like that but they weren't doing anything. At least when I went in the 2nd time, she was checking out customers). I have been here a few times and never was that a problem. Nor did I ever have issues, only had issues with these 2 workers. I'd recommend going elsewhere for help, you'd probably have more consistentity in help.

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