Staples

Reviews

• AT

  A Taylor

  Jun 29, 2026
  5.0
  Customer service good
• RD

  Rebecca Dion

  Jun 28, 2026
  5.0
  Staff was helpful and online ordering and pickup or delivery very accommodating.
• JD

  Jeanne Dobson

  Jun 28, 2026
  5.0
  Cashier was great
• JJ

  Juli Jordan

  Jun 25, 2026
  1.0
  I am writing this review to document an incredibly unprofessional and hostile experience at this location. I visited this Staples location yesterday.  While waiting in line, I witnessed the cashier, Matthew, treat the customer ahead of me with dismissiveness and hostility regarding an online order. He refused to properly search for her order, insisting it wasn’t in the system, so she must have placed it for shipment even though she had documentation proving it was an in-store pickup. When it was my turn to check-out, having heard some of the commotion, I gently checked on the customer who was visibly panicked, and asked if she was ok, because I was happy to wait for the store associates to find her order first. Matthew interjected with unprofessional comments toward me. While I was checking out, he was talking to me and her at the same time. The order was ultimately found by store manager, Amy, exactly where the customer said it should be. Rather than acknowledging his error, Matthew deflected. At the counter, I was having trouble pulling up the Staples App. I was attempting to locate my coupon(s) for printer ink purchases & purchases over $100. Matthew tried to rush me. I shared with him that I’m an educator and from time-to-time (or at least at one point) Staples sends us coupons; I was trying to locate them. He responded with open sarcasm — “Oh, you’re an educator. Well good for you.” — and then told me there were no coupons applicable to my purchase. This was factually incorrect. When I continued to try to open my app, he escalated his tone and told me I needed to pay immediately. I replied that I am a law professor and I’m positive that I have a coupon that is applicable. He again was dismissive with a remark something to the effect of “yea yea yea you’re an educator. You told me that already but I’m telling you there are no coupons you can use for this purchase.” I mentioned even if there isn’t a coupon for educators, as a CONSUMER in the loyalty program I assure you I have coupons. I offered him 3 alternatives: cancel the transaction and I’ll move aside to find my coupon, assist me in locating the coupon, or he was welcomed to help the next customer at a separate register. His response was: “Unfortunately, I have to take care of you first” — a phrase delivered in a tone that was quite ugly and neither professional nor acceptable. When I indicated that I would not allow him to speak to me in that manner, he responded that he could “speak to me any way he wanted to”. I then asked him to call the manager. He did so, but misrepresented the situation over the two-way radio stating that HE needed her because a customer was being “rude and belligerent.” That characterization was fabricated and dishonest, and it was independently disputed by 2 other customers who had witnessed the exchange and voluntarily told me how sorry they were for what I had experienced. Matthew was the source of every escalation in that interaction. His pivot to victim — after being the aggressor — is precisely the kind of conduct that, left unaddressed, creates legal and reputational exposure for this company. When the manager Amy arrived at the front, again, he immediately asked for a break because between the 2 incidents he was upset. Again, playing the victim. Amy handled the situation with professionalism and genuine care. She connected me to the store Wi-Fi, my coupon appeared, and the transaction was resolved without incident. I commend her, greatly! Conversely, the behavior exhibited by Matthew was egregious, manipulative, and deeply concerning. This store needs to address his conduct immediately; no customer should be subjected to such targeted rudeness or a hostile shopping environment.Whether Matthew’s conduct is rooted in conscious or unconscious bias, racially motivated, misogynistic, or simply his unprofessionalism, it is unacceptable, I recognize the importance of maintaining one’s composure, but this incident left me shaken. I will be following up with Staples Corporate. Matthew needs significant retraining — or dismissal.
• MQ

  Matt Q

  May 6, 2026
  1.0
  The girl I spoke to today at 12:30-12:45 who answered extension #2 about shipping and packages, She needs to be taught customer service. My wife was explaining how she went there to reprint a label that our printer, printed to light, When she was cut off by snarky Young sounding girl who had no idea about anything she was answering the phone for. My wife is explaining how she dropped a package off Monday morning and has the receipt for it and said when she brought it in, she came to reprint the label because it was a little light. The girl immediately cuts her off, gets nasty and says well that’s probably the problem. You should’ve reprinted it, My wife is trying to say that is the whole reason I came here from the local post office was to reprint it! The problem is the girl at the register said she didn’t need to and scanned the prepaid. Pirate ship label off her phone, then took the box. She did not let my wife get a word And she was making assumptions and being obnoxiously rude. I saw it in my wife’s face. She bit her tongue and let that go. Then the girl pretty much told her that it’s not their problem anymore. It’s USPS’s. No, it’s not! It was brought to your store and scan scanned in at your store and as far as tracking shows, USPS hasn’t received it yet. Yet she told my wife that no package was left behind Monday and they all went when they got picked up. My wife then asked where the package could possibly be Then because she took a picture of it after the girl scanned it in and put it in the box, To which the snarky worker starts screaming and yelling about how she had no right to take a picture. I have every right to take a picture of something I’m sending out, i’m not taking a picture of the employee! I’m taking a picture for my eBay business so the buyer knows they’re not being scammed in their item was sent out, Especially because this was done at 9:47 AM Monday and it still says that USPS has not ever received the package yet my wife was told it was picked up Monday afternoon. You need to learn customer service and not speak to people and make assumptions cause you know what they say when you make assumptions right? You need to take a class in customer service and you should not be answering an extension for a department in the store you know absolutely nothing about. My wife called back and spoke to the manager where she got every answer and even some help! She wasn’t told that it’s not their problem anymore when it is because the last place it was dropped off at and seen was staples and we have a receipt and photo proving so. Thank God, my wife has that photo and was smart enough to take it, Because on the other end, it looks like no item was ever dropped off anywhere And reads that USPS is still awaiting the item and a shipping label was made, It makes it look like my wife did not drop the package off, When she did. So thank God she has that receipt AND photo

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