Staples

Reviews

• RT

  R T

  3 days ago
  2.0
  I instinctively noticed the associate followed me to the aisle while I compared equipment. However, as soon as I entered the line to checkout, Nia and crew went to side room and resumed conversations while by the register to be rung up. I suggest the team be more observant and attentive when a customer actually needs to be rung up.
• KH

  Kia Hamm (the happy hamm)

  5 days ago
  2.0
  I was clearly standing at the counter to make a return for about 3 minutes with 3 associates looking right at me and never once offered to help me. Soon after, a white woman came up along side me and was helped immediately. This is unacceptable. The employee was nice enough when she got around to me, but let's not normalize this.
• RM

  Rosanne Menzel

  Aug 19, 2026
  5.0
  This review is based on the wonderful experience I had at the Staples store in Marlton, NJ. I lost a piece of jewelry serval days ago and it was found in the store several days later. When I went to pick it up the staff could not have been nicer. I wanted to leave a small reward or even buy them lunch, they politely refused and said they were happy it was found and to help. This doesn't happen very often in today's world and it just goes to show there are good people all around us. Thankyou again to the Staples staff.
• YR

  Yashwanth Raj

  Jul 13, 2026
  5.0
  Nice experience and great service Even if you dont know anything the customer service is really great. They guide you in every aspects
• JJ

  Juli Jordan

  Jun 25, 2026
  1.0
  I am writing this review to document an incredibly unprofessional and hostile experience at this location. I visited this Staples location yesterday.  While waiting in line, I witnessed the cashier, Matthew, treat the customer ahead of me with dismissiveness and hostility regarding an online order. He refused to properly search for her order, insisting it wasn’t in the system, so she must have placed it for shipment even though she had documentation proving it was an in-store pickup. When it was my turn to check-out, having heard some of the commotion, I gently checked on the customer who was visibly panicked, and asked if she was ok, because I was happy to wait for the store associates to find her order first. Matthew interjected with unprofessional comments toward me. While I was checking out, he was talking to me and her at the same time. The order was ultimately found by store manager, Amy, exactly where the customer said it should be. Rather than acknowledging his error, Matthew deflected. At the counter, I was having trouble pulling up the Staples App. I was attempting to locate my coupon(s) for printer ink purchases & purchases over $100. Matthew tried to rush me. I shared with him that I’m an educator and from time-to-time (or at least at one point) Staples sends us coupons; I was trying to locate them. He responded with open sarcasm — “Oh, you’re an educator. Well good for you.” — and then told me there were no coupons applicable to my purchase. This was factually incorrect. When I continued to try to open my app, he escalated his tone and told me I needed to pay immediately. I replied that I am a law professor and I’m positive that I have a coupon that is applicable. He again was dismissive with a remark something to the effect of “yea yea yea you’re an educator. You told me that already but I’m telling you there are no coupons you can use for this purchase.” I mentioned even if there isn’t a coupon for educators, as a CONSUMER in the loyalty program I assure you I have coupons. I offered him 3 alternatives: cancel the transaction and I’ll move aside to find my coupon, assist me in locating the coupon, or he was welcomed to help the next customer at a separate register. His response was: “Unfortunately, I have to take care of you first” — a phrase delivered in a tone that was quite ugly and neither professional nor acceptable. When I indicated that I would not allow him to speak to me in that manner, he responded that he could “speak to me any way he wanted to”. I then asked him to call the manager. He did so, but misrepresented the situation over the two-way radio stating that HE needed her because a customer was being “rude and belligerent.” That characterization was fabricated and dishonest, and it was independently disputed by 2 other customers who had witnessed the exchange and voluntarily told me how sorry they were for what I had experienced. Matthew was the source of every escalation in that interaction. His pivot to victim — after being the aggressor — is precisely the kind of conduct that, left unaddressed, creates legal and reputational exposure for this company. When the manager Amy arrived at the front, again, he immediately asked for a break because between the 2 incidents he was upset. Again, playing the victim. Amy handled the situation with professionalism and genuine care. She connected me to the store Wi-Fi, my coupon appeared, and the transaction was resolved without incident. I commend her, greatly! Conversely, the behavior exhibited by Matthew was egregious, manipulative, and deeply concerning. This store needs to address his conduct immediately; no customer should be subjected to such targeted rudeness or a hostile shopping environment.Whether Matthew’s conduct is rooted in conscious or unconscious bias, racially motivated, misogynistic, or simply his unprofessionalism, it is unacceptable, I recognize the importance of maintaining one’s composure, but this incident left me shaken. I will be following up with Staples Corporate. Matthew needs significant retraining — or dismissal.

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