The UPS Store

Reviews

• JM

  John Miller

  6 days ago
  5.0
  Customer Service is always excellent and shipping through UPS is always timely & trustworthy!
• JO

  jessica ogrady

  Sep 13, 2026
  5.0
  Always a good experience. In and out quickly. I was a little unorganized today when I went in as I was rushing around, the employee Wendy was so helpful and sorted through the chaos I brought her so politely.
• TT

  TheZ28SSman

  Sep 11, 2026
  1.0
  Do not go here. I brought in package to be shipped already knowing my package dimensions and weight and was told 32 dollars ground shipping which was 12 dollars more then estimated price. The lady refused to give me the dimensions she entered as well as the weight. All I was told was " they do all the work". Went to usps cost to ship was $14.95 ground. The UPS store customer service was terrible.
• BC

  Bob Considine

  Sep 9, 2026
  5.0
  I had an excellent experience speaking with Chris at the UPS Store. I needed help with tracking information for several shipments, and she was extremely helpful, knowledgeable, and accurate. She took the time to answer all of my questions thoroughly and patiently, and you could genuinely tell that she cared about making sure everything was handled properly. Despite my many questions, she never showed any frustration and remained professional and courteous throughout the entire conversation. Chris handled everything efficiently, accurately, and in a very timely manner. Excellent customer service—she is a real asset to the UPS Store!
• MC

  Michelle Clancy

  Sep 1, 2026
  1.0
  UPDATE: The store owner, Rose Anna, called me regarding my complaint, and unfortunately I was just as disappointed with how she handled the situation. She seemed more interested in damming the situation seem appropriate then addressing my actual concern about Wendy’s condescending and unprofessional behavior. She pointed out that the cameras showed me saying I wasn’t going to pay for tape—which I absolutely did say and have never denied. My point was that I did not believe I should have to purchase tape for an unopened, completely sealed box over a tiny tear that did not expose the contents. Rose Anna then told me that, as a small business, they cannot afford to tape everyone’s packages, which was confusing considering I had been told to put $1 CASH into a veterans donation box in exchange for having the box taped. A donation to veterans would not reimburse the store for its tape. Despite repeatedly explaining that my main complaint was Wendy’s demeanor and the way she treated me—not the dollar—Rose Anna never once apologized for my experience. She told me she would have to rewatch the cameras said noted and ultimately hung up on me. I gave the owner an opportunity to address the poor customer service, and unfortunately her own demeanor only reinforced my decision not to support this location again! I have used this UPS Store for years, and my mother actually worked at this location for approximately 10 years, so I was extremely disappointed by my experience today with the manager, Wendy. I came in with an Amazon return that was still in its original unopened box. There was a very small tear in the cardboard on the side, but the box was completely closed, nothing was exposed, and nothing was coming out. Wendy told me the package needed a piece of tape because the UPS driver could refuse it. I was then told that in order for them to put a piece of tape on the box, I would have to make a $1 cash donation to veterans, or I could purchase tape from the back wall. I didn’t have cash with me. The $1 was not the real issue. It was Wendy’s attitude and the extremely condescending way she spoke to me when I questioned why such a small tear on an otherwise completely sealed package required this. I told Wendy directly that I felt the way she was speaking to me was unprofessional. At one point, I looked over at another employee who has helped me many times in the past and asked if she could simply put a piece of tape on the box. Wendy put two fingers out toward me and waved her hand back and forth to redirect my attention to her while saying, “I’m helping you.” I found the gesture incredibly condescending and inappropriate, especially coming from a manager speaking to an adult customer. After leaving, I called the store simply because I wanted the name of the employee I had dealt with. Wendy answered. When I politely asked her name, instead of identifying herself she asked, “Who am I speaking to?” After I gave her my name and again asked who I was speaking with, she asked, “Why would you like to know?” She then told me she was the manager, and I had to ask again before she finally gave me her name. I have had good experiences with other employees at this location, which makes this interaction even more disappointing. I understand that a store can require a package to be properly secured. My complaint is about the unnecessary attitude, condescending gestures, and overall lack of professionalism from someone who identified herself as the manager. I have since contacted The UPS Store corporate customer service and filed a formal complaint regarding the interaction. Customers should be able to politely question a policy without being spoken down to or treated this way. Management should be setting the example for professional customer service, not the opposite.

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