The UPS Store

Reviews

• ET

  Erin Theresa

  4 days ago
  5.0
  Just went to UPS (my first time shipping anything in my life lol) and the employee there, Jessica, was super helpful and patient with all of my newbie questions. She and the rest of the staff here are so lovely. I did notice there was a customer before me who was quite rude and calling them vulgar names (c word), which is appalling. Anyone who treats employees like that should be ashamed. These girls are top notch employees and I will absolutely be back to ship more things out :)
• MJ

  MBKCO JEWELS

  4 days ago
  1.0
  Had package rerouted to store, said it was onsite, store employees claimed they had no knowledge of the package, and were completely unwilling to assist in anyway. Will never use this location again, worst employees ever encountered.
• JP

  John P

  Apr 27, 2026
  1.0
  poor customer service from Frank, he told my wife and I that she cannot pack inside the store, she was simply taping a box to secure an already packed item, when we entered back in the store 30 seconds later we see someone clearly packing an item, and nothing was said to them, Frank could not even put the box on the scale, extremely lazy, The other female associate that was dealing with other customers was not any better.
• DC

  D caddell

  Apr 23, 2026
  1.0
  UPS needs to fire the girl in the front who is extremely nasty to every customer who walks in the door. Super unhelpful and she should definitely NOT be in the customer service industry with that attitude. Will not be returning to this ups where the employees don’t want to help their customers
• TT

  Trish

  Apr 21, 2026
  1.0
  How do you give zero stars?? The owner and the older lady need to take a course in customer service. Explaining to a customer how a package should be sealed or a letter should faxed is one thing, putting them down is another. When you say “do you actually think the UPS carrier is going take your package and blah blah blah, no, fix it, yada yada” is no way to talk to someone. This is YOUR job, you are the professionals, customers count on your for guidance and if we customers are not doing something because we don’t know better than give some grace and inform us in a tactful manner. We, the customers, are the only reason your small business is open, so stop treating us like we are worthless and help with a smile. You never know what kind of day a person is having, they may be there faxing or mailing out a death certificate for their young son who just died! Ya’ll need Jesus!

Frequently Asked Questions About The UPS Store