PostNet

Reviews

• LL

  L L

  Sep 21, 2026
  1.0
  What an unbelievably rude and ridiculous experience. I came in with passport photos already formatted as 2x2 files on my SanDisk card and asked to have them printed. The employee told me they couldn’t do it because they “didn’t have the paper” and wouldn’t accept a memory card. Meanwhile, PostNet’s own website advertises high-quality printing, online file submission, and local passport-photo services. When I asked whether they print the passport photos they take there, she said yes, for $18. So they somehow have the paper and equipment to print passport photos when they charge $18 to take the picture themselves, but cannot print an already-prepared passport photo. If their passport service uses a separate printer or they have a policy against customer-supplied files, then say that clearly. Instead, the employee was dismissive, unhelpful, and acted like I was unreasonable for questioning an explanation that made absolutely no sense. They advertise “exceptional customer service,” but there was nothing exceptional about this interaction. It was rude, condescending, and completely unprofessional. Don’t advertise printing services if your staff cannot explain what they can actually print without treating customers like an inconvenience. UPDATE AFTER THE OWNER’S RESPONSE: The owner’s reply finally provides the explanation I was seeking in the store: their passport printer reportedly prints directly from their camera and cannot accept photos from my SanDisk card. That distinction was never clearly explained to me at the counter. The employee told me, “We do not have paper to print.” I then asked whether the store takes passport photos, and she said yes. When I asked whether those photos could be printed, she again said yes. Naturally, I asked how the store had the materials to print passport photos taken there but supposedly had no paper to print the passport photos I brought in. A reasonable customer would understand “we do not have paper” to mean the store could not print photos. It does not mean “our passport printer cannot accept your digital files.” Those are entirely different explanations. The employee became defensive when I asked for clarification rather than explaining the equipment’s limitation. From my perspective, I was being given an unclear reason for refusing a simple printing request while a more expensive service remained available. I cannot speak to anyone’s motive, but the failure to communicate that distinction was incompetent and unhelpful. As I turned to leave, I heard staff laughing. The owner has now chosen to call me a “spoiled child,” describe me as “immature,” and say I was “full of yourself” and “made no sense.” Readers can see the response below. A customer asked a straightforward question; the business failed to answer it clearly, then responded to the resulting review with personal insults. I am forwarding the details of both the visit and the owner’s response to PostNet headquarters.
• AK

  Anum Khan

  Sep 2, 2026
  5.0
  Wonderful, fast service. Everyone was helpful. Went in for notary service and was in and out in 5 minutes. Highly recommend
• CS

  Chris Seymour

  Aug 12, 2026
  1.0
  Rude staff not welcoming unhelpful take fedex matters elsewhere. Wow, seeing the business owner's unhinged responses on here is alarming. I now await my nasty custom reply from business owner Rich.
• SM

  Sarah Miele

  Jul 30, 2026
  5.0
  Isabel was extremely helpful with printing out my flyers. She is very detail oriented and service is fast too. Thank you!!
• AA

  Alexa

  Jul 30, 2026
  1.0
  Edit: As you can see by the owners response, the people who run this establishment are nothing short of nasty. Unfortunately there are limited printing options on grove street but i highly recommend going the distance vs coming here. Do not waste your time going here. As many others have said, the owners and his staff are completely rude and unprofessional every time I have ever gone in here. Bring your business elsewhere!

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