FedEx Office Print & Ship Center

Reviews

• RC

  Rutvi Choksi

  3 days ago
  5.0
  Writing this fir Zion - super helpful! I had a return label from my employer and it only said 1 item when they wanted me to return 2 items. The email was ambiguous and yet they helped me. I clarified with my employer and we were able to fix it for the future. Saved me penalty for delayed shipping and another trip to return on a workday!
• AM

  Alexandra Maloney

  Jul 4, 2026
  5.0
  I rarely write Google reviews, but this experience was so exceptional that I felt it deserved one. I’ve worked on many teams throughout my career, and what stood out to me most wasn’t just how friendly and helpful everyone was—it was the incredible team dynamic. This is one of the best teams I’ve seen in a long time. Everyone genuinely seemed happy to be there, enjoyed working together, and jumped in to help one another without hesitation. That kind of positive, supportive workplace is incredibly rare to see, especially in a public-facing business. The manager was equally impressive. You could tell he truly appreciated his employees and openly encouraged them with positive affirmations. It created such a welcoming, uplifting atmosphere that you just don’t see very often anymore. A special thank you to Lea, who patiently helped me complete my shipment on my phone step by step while making me laugh the entire time. She was knowledgeable, efficient, and knew exactly what she was doing, making what could have been a stressful process incredibly easy. I also want to recognize Imani and Charles, who were fantastic team players. While Lea was helping me, they seamlessly took care of other customers and stepped in wherever help was needed. Watching everyone work together so effortlessly was honestly refreshing. This team should be incredibly proud of the culture they’ve built. It’s rare to come across a group of people who genuinely enjoy working together, and it absolutely shows in the customer experience. I’ll definitely be coming back because of them. They deserve every bit of recognition for creating such an outstanding environment.
• ZB

  Zack Braasch

  Jun 11, 2026
  1.0
  Store manager refused to take package because it had a USPS postage sticker on the side of the box. Then went on to say that other shipping companies such as UPS, other FedEx locations, etc. also only accept packages that are either in a poly bag or using their cardboard boxes which is simply not true.
• MS

  mayuri singh

  Jun 10, 2026
  1.0
  I had a very disappointing experience at the FedEx Office location on Monticello/Montgomery Street in Jersey City. I visited the store to collect shipping labels for an international shipment consisting of one box and two suitcases. I clearly explained my requirements multiple times and even repeated them to ensure there was no misunderstanding. However, the staff did not appear to listen carefully and provided only three copies of a single label without properly addressing the specific labeling instructions required by my shipping company. I specifically asked whether I could print the labels myself at the store, at my own expense, so that I could attach them according to the instructions I had received. Unfortunately, my request was ignored. The staff also failed to provide a handle tag or guidance on properly securing the labels to the luggage. As a result, I am now extremely concerned about the safety of my international shipment. These items are worth thousands of dollars, and incorrect labeling creates a real risk of delay, misrouting, or loss. What is most frustrating is that this situation could have been avoided if the staff had taken the time to listen and understand my requirements. I expect better customer service and greater attention to detail, especially when customers are dealing with important international shipments.
• SS

  Savraj Singh

  Jun 3, 2026
  4.0
  Overall, a good experience at this FedEx location. I came prepared with my FedEx account number, shipping details, and addresses already written out, which made the process quick and easy. The employee who helped me was excellent—friendly, efficient, and even commented that he wished more customers came in as prepared. The reason for four stars instead of five was an odd interaction with the manager. I was shipping items using FedEx packing services and wanted to stay nearby while the box was packed so I could verify everything looked correct. I also wanted to take a photo of the completed package and shipping label for my records. The manager told me I couldn’t take a photo of the label because I already had the tracking number. That struck me as a strange and unnecessary restriction. Afterward, I checked and couldn’t find anything in FedEx policies or rules that would prohibit taking a photo of your own shipping label. It seemed more like a personal preference or quirk of that particular manager than any actual company policy. It wasn’t a major issue, but it felt unnecessarily confrontational and left me wondering what the concern was. That said, the employee who handled my shipment was great, and the shipping process itself went smoothly.

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