United States Postal Service

Reviews

• LM

  Luis Minaya

  Aug 8, 2026
  4.0
  Had an issue with a lost package and they helped me out when I submitted a report online and got it redirected to me.
• LD

  Luke Drobny

  Jul 24, 2026
  1.0
  They SOMEHOW managed to lose my package even though they gave me a tracking number. When I put the tracking number in to check the status to see if the person received the package. The tracking number doesn't work at all
• LC

  Lexi Caputo

  Jul 3, 2026
  1.0
  The old asian woman behind the counter is extremely rude and considering there is so many negative reviews about her, you would think USPS would at least give her a job that doesn’t require her standing at the counter. Nobody is telling you guys to fire her but give her a different position. Her customer service is the worst i’ve ever seen probably ever.
• JG

  james gambino

  Jun 17, 2026
  5.0
  Called the Hillsborough P.O to ask for a mail hold on the express mail pkg the came in and was gonna be available for delivery. RON was nice enough to call me to come pick it up. When leaving the car wouldn't start. I jumped it to get to the P.O.. That worked but when leaving it wouldn't turn over. I forgot to take my cables with me so Ron who called me located a set of jumpers and got a carrier to swing by and jump me in the parking lot. I want to thank and commend Ron and the staff for bailing me out today. They were very kind and curious and willing to help. Thanks Ron. You saved me today. I highly recommend this branch over several other local branches. A+++​​
• LE

  Lizzy Elias

  Jun 15, 2026
  1.0
  1 STAR I am beyond disgusted by the level of customer service I received during my child’s passport appointment at the Hillsborough Post Office. My appointment was scheduled for 11:00 AM. I arrived early with my 5-year-old child and toddler, and my husband took time off work because both parents are required to be present. I requested the passport forms upon arrival and was given them by another postal employee, who instructed me to complete them while waiting for the passport clerk.The passport clerk did not come out until approximately 11:09 AM. While I was actively filling out the paperwork, she immediately informed me, in an extremely rude and hostile manner, that I should have already completed the forms and that I would need to reschedule my appointment.I explained that I had arrived early, followed the instructions given by USPS staff, and was nearly finished with the paperwork. Instead of listening or attempting to help, she repeatedly interrupted me, spoke down to me, and dismissed everything I said. When I pointed out that appointments allow a grace period and that she herself arrived after the scheduled appointment time, she completely ignored my concerns and called the next customer as though I was no longer standing there.The issue is not the rescheduling. The issue is the complete lack of professionalism, courtesy, and respect. I rearranged my family’s schedule, brought two young children to the appointment, and had my husband miss work, only to be treated with contempt from the moment this employee approached me.After reading through the reviews, I was shocked to discover that numerous customers have described nearly identical experiences involving the same employee. When the same complaints appear over and over again for years, this is no longer a misunderstanding or an isolated incident. It is a pattern. USPS management should take these complaints seriously. No customer should be treated as an inconvenience for following the instructions provided by USPS staff. The repeated reports of rude, dismissive, and unprofessional behavior reflect poorly on this entire location. I left frustrated, angry, and deeply disappointed by how a paying customer and parent were treated. This experience was unacceptable.

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