The UPS Store

Reviews

• EL

  Esperanza Lloret

  May 11, 2026
  1.0
  Currently, I have several packages being delivered to this UPS location. Normally, I use the UPS on South Street in Newark, which I absolutely love because I have never had any issues there. Recently, I had ankle surgery and am unable to pick up my packages myself. Because of this, I gave my father my ID so he could retrieve them for me. We also share the same last name. Unfortunately, the employees at this location refused to release my packages to him. I have never experienced this type of problem at the South Street UPS location. I am very disappointed by the lack of consideration shown toward customers who are disabled or temporarily unable to pick up their packages. This UPS location seems to have very little compassion or understanding for its customers’ situations. Never again I will use this location. As for other reviews, I see that they have complaints as well. Want charge an arm and a leg for little things while you go to other UPS they are helpful and won’t charge you for tape. Also, you responded stating that we could have considered Give my packages if we have the same addresses or guess what we do and I even explained that to your employee, but they didn’t wanna even to hear what I was saying just rude no type of sympathy.
• CR

  Christian RivEra

  May 9, 2026
  5.0
  Excellent service and prompt attention
• RA

  Rohan Almeida

  May 8, 2026
  5.0
  I was treated very well, and the service was very fast!
• EO

  Estrella Ortiz

  May 6, 2026
  5.0
  The young gentleman at the counter was so patient and helpful! I love going to this store for returns. No hassle. Great customer service! Thank you
• AA

  AT

  Apr 14, 2026
  5.0
  I can’t say enough great things about this UPS Store, it’s truly a fantastic addition to the neighborhood! I’ve used them multiple times for making copies, Amazon returns, shipping everything from letters to large boxes, purchasing packing supplies, and most recently for packing boxes for air travel. Every single time, the experience has been seamless and professional. What really stands out is the care they put into their work. All of my shipments and airport boxes arrived perfectly, nothing broken, everything securely packed with attention to detail. That level of consistency is rare and so appreciated. The customer service here is exceptional. A huge shoutout to Antonio, Gio, Justin, Brian, George, Tobey, and Rafael each of them has helped me on different occasions, and every interaction has been friendly, efficient, and genuinely helpful. You can tell they take pride in what they do and truly care about their customers. Highly recommend this location to anyone looking for reliable service and a team that goes above and beyond!

Frequently Asked Questions About The UPS Store